Nestify

Reservation & Partnership Manager

Nestify

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Identify, develop, and manage strategic partnerships with schools, universities, relocation companies, corporates, HR departments, and institutions.
  • Secure preferred supplier agreements, negotiated rates, and volume-based deals to drive consistent booking flow.
  • Position Nestify’s serviced apartments as the preferred solution for short- and mid-term stays.
  • Build and maintain long-term partner relationships to ensure repeat bookings and, where possible, exclusivity.
  • Represent the company at industry events, networking sessions, and partner meetings.
  • Track partnership performance, including bookings generated, occupancy impact, and revenue contribution.
  • Oversee the end-to-end reservations process, from first enquiry through to move-in day.
  • Ensure enquiries are handled accurately, promptly, and in line with defined service standards.
  • Protect booking quality, conversion rates, and customer experience for both landlords and applicants.
  • Work closely with Sales, Revenue, and Operations to align availability, pricing, and partner requirements.
  • Step in to manage escalations, complex cases, or booking risks when required.
  • Lead, coach, and support the Reservations Agent team.
  • Set clear performance expectations and ensure adherence to processes and SOPs.
  • Provide hands-on support when team members struggle and ensure proper escalation of issues.
  • Monitor individual and team performance across markets.
  • Oversee the creation, maintenance, and optimisation of property listings across mid-term rental platforms.
  • Ensure listings remain accurate, competitive, and aligned with market conditions.
  • Build, document, and enforce clear SOPs for enquiry handling, booking workflows, and reporting.
  • Identify inefficiencies and drive continuous improvement in execution and consistency.
  • Oversee tenant payments, renewals, rent collection coordination, and deposit return processes.
  • Coordinate pre- and post-stay inspections and handovers with Operations.
  • Track and report on key KPIs including enquiry volume, response times, conversion rates, occupancy impact, and team performance.
  • Provide clear visibility on trends, risks, and operational outcomes.

Requirements

  • 4 to 6 years of experience in serviced apartments, corporate housing, holiday homes, or medium to long-term rentals.
  • Proven experience developing partnerships that generate measurable booking volume.
  • Previous experience managing or coaching a reservations, lettings, or booking team.
  • Strong understanding of corporate housing, relocation, and student accommodation demand drivers.
  • Excellent negotiation and relationship management skills.
  • Strong ability to explain processes clearly, enforce standards, and drive accountability.
  • Advanced English proficiency (C1 or C2), written and verbal.
  • Highly organised, proactive, and comfortable working autonomously.
Benefits
  • A senior role with direct impact on occupancy, conversion, and portfolio growth.
  • Ownership of both partnerships and reservations execution.
  • Opportunity to shape and scale the partnerships and reservations function.
  • Fully remote role within the Philippines.
  • Competitive salary plus performance-based incentives linked to results.
  • A company culture that values accountability, loyalty, high performance, and work-life balance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
partnership managementnegotiationperformance trackingreservations process managementSOP developmentKPI reportingbooking workflow optimizationtenant payment coordinationenquiry handling
Soft Skills
relationship managementcoachingcommunicationorganisationproactivityautonomyproblem-solvingaccountabilityleadership