Reservations Manager
Nestify
full-time
Posted on:
Location Type: Remote
Location: Philippines
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About the role
- Manage the Reservations Function
- Oversee the day-to-day reservations operation for different markets, ensuring enquiries are handled correctly and bookings progress smoothly from first contact through to move-in day.
- Lead and Support the Reservations Agent Team
- Coach, guide, and manage the Reservations Agent team, ensuring performance standards are met, issues are escalated correctly, and team members are supported when they struggle.
- Listings Management and Quality Control
- Oversee the creation, maintenance, and ongoing accuracy of property listings across mid-term rental platforms.
- Ensure listings remain competitive, accurate, and aligned with market conditions.
- Process Management and Continuous Improvement
- Build, document, and enforce clear processes and SOPs for enquiry handling, booking workflows, and reporting.
- Identify gaps, resolve inefficiencies, and improve consistency.
- Payments and Administration Oversight
- Oversee tenant payments, rent collection coordination, and deposit return processes.
- Ensure booking agreements, renewals, and relevant admin tasks are completed accurately and timeously.
- Oversee Inspections and Coordination
- Oversee scheduling and management of pre and post property inspections and handovers, working closely with Operations to ensure readiness and smooth transitions.
- Reporting and Performance Tracking
- Track and report on enquiry volume, response times, conversion, booking quality, and team performance.
- Provide clear updates and visibility on trends, risks, and outcomes.
Requirements
- 4 to 5 years work experience in holiday homes, serviced apartments, corporate stays, or medium to long-term rentals.
- Previous experience managing or coaching a team in a reservations, lettings, or booking environment.
- Strong ability to explain processes clearly and in detail, and enforce consistent standards.
- Advanced level of competency in English (C1 or C2).
- Strong English proficiency (written and verbal communication).
- Exceptional organisational skills with strong attention to detail and a proactive approach to problem-solving.
- Ability to work independently as well as part of a team.
- A positive and professional attitude when dealing with landlords and tenants.
Benefits
- A full-time freelance contract
- Fully remote role within the Philippines
- A Company culture that values loyalty, hard work, dedication, high performance, and work-life balance
- An opportunity to grow in your career in terms of acquiring new skills and work experience
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
coachingteam managementproblem-solvingorganizational skillsattention to detailcommunicationindependenceproactive approachprofessional attitude