Nest Health

Market Operations Lead

Nest Health

full-time

Posted on:

Location Type: Remote

Location: Louisiana • United States

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Job Level

Senior

About the role

  • Maintain office operations, including clinical and office supplies, invoicing, and coordination with landlords and administrative vendors
  • Oversee onboarding for new team members, ensuring equipment, access, and systems are fully set up
  • Follow up on all Redeterminations and ensure completion/ Eligibility Work
  • Serve as a SuperUser for Salesforce and Athena, providing guidance and troubleshooting for the local team
  • Manage mileage tracking, audits, and related compliance needs
  • Support clinical operations by maintaining lab binders, performing quality controls, and ensuring clinical supplies remain at appropriate levels
  • Manage VFC and commercial vaccine programs in partnership with the HSD.
  • Provide backup support to Family Advocate teams in both office and field settings (If clinical)
  • Build clinical team schedules, manage PTO requests, and ensure appropriate staffing coverage to meet operational goals.

Requirements

  • High School diploma or equivalent education
  • At least 2 years' experience in a medical office setting
  • Excellent interpersonal skills
  • Microsoft Office experience or experience in similar platforms
  • Medical practice scheduling systems and EMR experience
  • Ability to multitask in a busy startup environment
  • Ability to work with external vendors and partners
  • A clinical background is preferred for this position
  • Experience with supply management, clinical scheduling and insurance verification is preferred
  • Access to reliable transportation and willingness to comply with all the terms of the Nest Motor Vehicle Safety Policy.
  • Please note, this position will involve educating and encouraging vaccination against COVID-19.
Benefits
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
medical office experiencesupply managementclinical schedulinginsurance verificationinvoicingquality controlmileage trackingcompliance managementonboardingvaccination education
Soft skills
interpersonal skillsmultitaskingteam coordinationcommunicationproblem-solvingorganizational skillsstaffing managementvendor managementsupportleadership
Certifications
High School diploma or equivalent