Ness Digital Engineering

Senior Support Engineer

Ness Digital Engineering

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Job Level

Senior

Tech Stack

Distributed SystemsFlaskMicroservicesPythonSQL

About the role

  • Act as the first line of trade support for FX hedging and trading activities during NY hours
  • Provide L2/L3 support for live production issues impacting trading workflows
  • Quickly troubleshoot and resolve time-sensitive issues affecting trade execution
  • Monitor platform health and ensure minimal disruption to trading operations
  • Capture issues reported via Email and Microsoft Teams and log them in Jira
  • Perform triaging, prioritization, and impact assessment of all incoming tickets
  • Track issues through to closure, coordinating with relevant teams as needed
  • Conduct detailed Root Cause Analysis (RCA) for production incidents
  • Contribute to ongoing development of the hedging platform
  • Identify opportunities for performance optimization and system improvements
  • Work on platform enhancements, bug fixes, and minor feature development
  • Drive automation and efficiency improvements in support processes

Requirements

  • 3–5 Years Experience
  • Strong expertise in SQL (advanced level)
  • Ability to handle complex queries, large datasets, and performance tuning
  • Experience with data-intensive financial platforms preferred
  • Hands-on experience in L2/L3 production support environments
  • Experience with Jira or similar ticketing tools
  • Strong debugging, analytical, and problem-solving skills
  • Working knowledge of Python (Flask / FastAPI) or willingness to learn
  • Exposure to distributed systems or microservices architecture
  • Understanding of FX Trading and Hedging
  • Familiarity with: Derivatives and liabilities management, FX hedging workflows and lifecycle, Trade booking and execution processes, Workflow-driven trade execution systems
Benefits
  • Must be available in-office before 8:00 AM EST
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLPythonFlaskFastAPIRoot Cause Analysisperformance tuningbug fixesautomationdata-intensive financial platformsmicroservices architecture
Soft Skills
analytical skillsproblem-solving skillsdebugging skillscommunication skillsprioritizationimpact assessmenttroubleshootingcoordinationtime managementadaptability