Ness Digital Engineering

Support Engineer – Palantir AI Platform

Ness Digital Engineering

full-time

Posted on:

Location Type: Remote

Location: Canada

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Tech Stack

Azure

About the role

  • Provide hands-on operational support, governance, and administration for the Palantir Foundry and Palantir AIP ecosystem.
  • Ensure platform stability, secure access management, model and ontology integrity, and operational reliability across production workloads.
  • Administer role-based access control (RBAC), object-level permissions, and policy enforcement across Foundry workspaces, Ontology, and AIP applications.
  • Enforce governance standards for Ontology objects, data lineage, model usage, and operational workflows.
  • Manage formal intake and approval workflows for access, configuration changes, and production releases.
  • Maintain operational documentation including runbooks, SOPs, escalation paths, and AIP deployment guidelines.
  • Conduct periodic governance reviews to validate access controls, object ownership, and compliance posture.
  • Support transition-to-operations for new AIP use cases, ensuring documentation, monitoring, and ownership clarity.
  • Act as first-line responder for Foundry and AIP incidents, service disruptions, or degraded AI workflows.
  • Triage data ingestion failures, Ontology inconsistencies, permission issues, or model invocation errors.
  • Participate in post-incident reviews and drive preventive improvements.

Requirements

  • Hands-on experience supporting Palantir Foundry and/or Palantir AIP in production environments.
  • Strong understanding of Ontology modeling, pipeline orchestration, and RBAC governance concepts.
  • Experience supporting enterprise data platforms (Azure, Databricks, Snowflake, etc.).
  • Familiarity with AI/ML operational concepts including model lifecycle, monitoring, and guardrails.
  • Proven experience managing production incidents and stakeholder communications.
  • Comfort working with logs, monitoring dashboards, scheduling systems, and workflow orchestration tools.
  • Strong written and verbal communication skills with ability to operate in cross-functional environments.
  • Experience supporting AI agent workflows and LLM-integrated enterprise applications (preferred).
  • Understanding of data lineage, auditability, and enterprise compliance frameworks (preferred).
  • Exposure to DevOps/CI-CD practices for platform deployments (preferred).
  • Experience working in regulated or governance-heavy enterprise environments (preferred).
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Palantir FoundryPalantir AIPRBAC governanceOntology modelingpipeline orchestrationdata lineageAI/ML operational conceptsDevOpsCI-CD practicesincident management
Soft Skills
strong written communicationstrong verbal communicationstakeholder communicationscross-functional collaborationproblem-solvingpreventive improvementsoperational supportgovernance enforcementdocumentation maintenanceincident response