Member Support Specialist – Contract
NerdWallet
contract
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $21 per hour
About the role
- Provide account and technical support
- Help members with free account features and paid subscription issues
- Assist users with credit score questions and product recommendations
- Ensure an excellent member experience on NerdWallet.com and mobile app
- Communicate complex topics clearly and empathetically
Requirements
- Previous experience in technical support or customer service
- Familiarity with tools like Intercom, Zendesk, Confluence, JIRA, Trello, Slack, Google suite, Salesforce, Stripe
- Exceptional written and verbal communication skills
- Outstanding analytical reading skills
- Enthusiasm for helping others navigate financial decisions
- Remote work experience required
- Fintech experience preferred
Benefits
- remote work experience required
- health insurance
- wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsanalytical reading skillsempathycustomer servicetechnical supportproblem-solvingenthusiasm for helping others