Own and manage executive calendar, scheduling, and priorities
Coordinate internal and client meetings
Protect time for high-value activities (sales, strategy, partnerships)
Track all action items from meetings, emails, and internal conversations
Assign and follow up with team members, vendors, and clients
Ensure deadlines are met and nothing is missed or delayed
Own and maintain core business systems including CRM, PSA/ticketing systems, documentation platforms, and compliance tracking tools
Ensure all leads, tasks, tickets, and opportunities are actively tracked and progressing
Identify workflow gaps and implement process improvements
Maintain clear visibility into operations, priorities, and next actions
Coordinate internal operations, meetings, and priorities
Manage office logistics, organization, inventory, and vendor coordination
Oversee equipment and supply management
Handle client intake and onboarding coordination
Support invoicing, quote preparation, and proposal documentation
Ensure billing accuracy and timely processing
Assist with reporting and internal tracking
Coordinate and drive project follow-ups across teams
Perform ticket triage to ensure proper categorization, prioritization, and assignment
Follow up on stalled tickets and ensure SLA adherence
Plan and coordinate local events (e.g., workshops, client events, and industry meetups)
Assist with booking podcasts, speaking engagements, and partnerships
Support lead follow-up and business development coordination
Follow up with vendors, partners, and clients to ensure execution and accountability
Handle client communications and administrative requests as needed

Requirements

2–5+ years in operations, coordination, project management, or executive support roles
Strong organizational and time management skills
High attention to detail and accountability
Excellent written and verbal communication
Ability to manage multiple priorities with minimal oversight
Comfortable learning and managing multiple business systems and tools
Experience in IT services, MSP, or cybersecurity environments (preferred)
Familiarity with CRM platforms, ticketing/PSA systems, or documentation tools (preferred)
Event planning or marketing coordination experience (preferred)

Benefits

401(k)
401(k) matching
Bonus based on performance
Free uniforms
Health insurance
Paid time off
Parental leave
Training & development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementevent planningprocess improvementticket triageinvoicingproposal documentationclient onboardingworkflow managementreportingscheduling

Soft Skills

organizational skillstime managementattention to detailaccountabilitywritten communicationverbal communicationmulti-taskingteam coordinationclient communicationvendor management