Develop and update technical documentation, including user manuals, installation guides, release notes, and FAQs.
Collaborate with subject matter experts and cross-functional teams to gather information and ensure the accuracy and completeness of documentation.
Organize and present technical information in a clear and structured manner, tailoring it to the intended audience.
Review and edit existing documentation for clarity, consistency, and adherence to style guidelines.
Ensure that all documentation complies with industry standards, best practices, and regulatory requirements.
Verify the accuracy of technical information through testing and collaboration with relevant teams.
Maintain a centralized repository for technical documentation, ensuring version control and accessibility for internal and external stakeholders.
Collaborate with the customer engagement team to gather feedback and identify areas for improvement in documentation.

Requirements

Previous experience in writing technical documentation for cloud platforms, such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP).
Knowledge of cloud computing concepts and terminology, including virtual machines, networking, storage, and security.
Strong writing and communication skills, with the ability to explain complex technical concepts clearly and concisely.
Experience in creating technical documentation, such as user manuals, installation guides, API documentation, or knowledge base articles.
Familiarity with style guides and documentation standards, such as Microsoft Manual of Style or Chicago Manual of Style.
Understanding of information architecture and content organization principles.
Ability to work independently and collaborate effectively with cross-functional teams, managing multiple documentation projects simultaneously.
Familiarity with documentation tools and technologies.
Attention to detail and strong editing skills to ensure accuracy and consistency in documentation.
Bachelor's degree in a relevant field, such as technical communication, computer science, or a related discipline.

Benefits

Competitive Base + Incentive Plan
Stock Options
Health and Welfare Plans*
Life and Disability Plans*
Retirement Plan*
Unlimited Flexible Paid Time Off......including your birthday off!
Collaborative Team Culture
* Benefits for international employees, outside the US, vary by country.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical documentationuser manualsinstallation guidesAPI documentationcloud platformsMicrosoft AzureAmazon Web ServicesGoogle Cloud Platforminformation architecturecontent organization

Soft Skills

strong writing skillscommunication skillsattention to detailediting skillscollaborationindependenceproject management

Certifications

Bachelor's degree in technical communicationBachelor's degree in computer science