neptune.ai

Support Engineer

• As a Support Engineer at Neptune, you'll be at the heart of the company. Your job is to ensure our customers maximize value from Neptune and enjoy their experience.
• You'll achieve this by solving customer problems, educating users on Neptune's capabilities, and communicating customer needs to improve our product.
• You'll serve as an escalation resource in your areas of expertise, represent the team on complex issues, and answer a variety of technical questions.
• Your knowledge of Python programming, Data Science, Machine Learning, MLOps, and model training approaches will help you guide customers and understand their requirements.
• We're looking for someone to support our key customers based in Americas time zones.

Customer Support Engineer