Data & Support Analyst
SmartLight Analytics
SQL
Customer Support Engineer
neptune.ai
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudGoogle Cloud PlatformGrafanaKubernetesOpen SourcePythonPyTorch
About the role
- As a Support Engineer at Neptune, you'll be at the heart of the company. Your job is to ensure our customers maximize value from Neptune and enjoy their experience.
- You'll achieve this by solving customer problems, educating users on Neptune's capabilities, and communicating customer needs to improve our product.
- You'll serve as an escalation resource in your areas of expertise, represent the team on complex issues, and answer a variety of technical questions.
- Your knowledge of Python programming, Data Science, Machine Learning, MLOps, and model training approaches will help you guide customers and understand their requirements.
- We're looking for someone to support our key customers based in Americas time zones.
Requirements
- Python programming and ecosystem experience, ideally in Data Science and Machine Learning applications;
- Knowledge and practical application of Data Science and Machine Learning techniques;
- Experience working with ML tools such as PyTorch and JAX;
- Ability to communicate complex technical topics to customers and coworkers;
- Excellent organizational and remote working skills, with the ability to efficiently coordinate and prioritize multiple tasks to completion;
- Location in a US time zone, preferably between UTC-8 and UTC-3.
