neptune.ai

Customer Support Engineer

neptune.ai

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudGoogle Cloud PlatformGrafanaKubernetesOpen SourcePythonPyTorch

About the role

  • As a Support Engineer at Neptune, you'll be at the heart of the company. Your job is to ensure our customers maximize value from Neptune and enjoy their experience.
  • You'll achieve this by solving customer problems, educating users on Neptune's capabilities, and communicating customer needs to improve our product.
  • You'll serve as an escalation resource in your areas of expertise, represent the team on complex issues, and answer a variety of technical questions.
  • Your knowledge of Python programming, Data Science, Machine Learning, MLOps, and model training approaches will help you guide customers and understand their requirements.
  • We're looking for someone to support our key customers based in Americas time zones.

Requirements

  • Python programming and ecosystem experience, ideally in Data Science and Machine Learning applications;
  • Knowledge and practical application of Data Science and Machine Learning techniques;
  • Experience working with ML tools such as PyTorch and JAX;
  • Ability to communicate complex technical topics to customers and coworkers;
  • Excellent organizational and remote working skills, with the ability to efficiently coordinate and prioritize multiple tasks to completion;
  • Location in a US time zone, preferably between UTC-8 and UTC-3.