NeoWork

Outbound Appointment Setter – Healthcare

NeoWork

full-time

Posted on:

Location Type: Remote

Location: Colombia

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About the role

  • Make high-volume outbound calls to new and existing leads from the CRM
  • Engage patients in empathetic, conversational discussions around their care needs
  • Qualify patients and schedule appointments with appropriate therapy providers
  • Complete intake forms accurately during or after calls
  • Maintain detailed records using spreadsheets and trackers (appointments, follow-ups, outcomes)
  • Follow up consistently with patients to improve show-up and conversion rates
  • Meet daily and weekly call, booking, and conversion targets
  • Collaborate with the team to improve scripts, processes, and patient experience

Requirements

  • Proven experience in outbound sales, appointment setting, or call center roles
  • Strong consultative sales skills with the ability to guide conversations, not just follow scripts
  • Excellent spoken English with a warm, professional, and empathetic tone
  • Comfortable handling sensitive conversations related to health conditions
  • High attention to detail and comfort working with spreadsheets and trackers
  • Ability to stay persistent and engaged on 15–20 minute calls
  • Results-driven mindset with an understanding that conversion and show-up rates matter
  • Willingness to learn basic medical context (neurological conditions, therapy services)
  • Reliable internet connection and a quiet, professional home workspace
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
outbound salesappointment settingcall center experienceconsultative salesspreadsheetstrackersconversion ratesshow-up ratesintake formspatient engagement
Soft Skills
empathetic communicationattention to detailpersistencewarm toneprofessionalismcollaborationresults-driven mindsetability to guide conversationscomfort with sensitive topicswillingness to learn