NeoWork

Customer Support

• Manage inbound customer inquiries via email and live chat using Gorgias
• Guide customers through structured troubleshooting for hardware products
• Handle warranty eligibility checks, serial number validation, and replacement workflows
• Process logistics updates including address verification and shipment coordination
• Review AI-assisted responses (Sienna AI), adjust when necessary, and escalate complex cases
• Maintain clear and accurate documentation within ticketing systems
• Collaborate with internal CX teams to improve macros and workflows
• Identify recurring issues and proactively flag patterns for process improvement
• Maintain quality and response speed during peak seasonal surges

Customer Support Specialist – Non-Voice

Software Engineer

• Support IFS development, configuration, customization, and ongoing system maintenance
• Administer and maintain IFS environments, including upgrades, patching, and performance optimization
• Support and enhance native and custom IFS functionality across business modules
• Troubleshoot and resolve technical and functional issues within the IFS platform
• Assist with system integrations, data flows, and technical improvements
• Work closely with IT/IS leadership and business stakeholders on prioritization and solution design
• Coordinate technical changes, deployments, and system improvements
• Document configurations, customizations, integrations, and technical workflows
• Participate in continuous improvement and system optimization initiatives

IFS Technical Developer – Administrator

Account Manager

• Identify performance gaps and implement targeted coaching strategies.
• Develop and execute action plans to improve output, accountability, and consistency.
• Provide direct, hands-on coaching to elevate low performers to meet or exceed expectations.
• Monitor progress and deliver consistent, constructive feedback to ensure sustained improvement.
• Bring strong energy and urgency to motivate individuals and teams.
• Drive a culture of accountability, speed, and results.
• Track key performance indicators and implement strategies to increase efficiency and output.
• Maintain rapid response times to partner messages and operational needs.
• Serve as a reliable point of contact for updates, escalations, and issue resolution.
• Ensure proactive, clear communication with both internal teams and external partners.

Account Supervisor

Social Media Manager

• Download and organize video (.mp4) and audio (.mp3) files from Google Drive
• Upload and schedule podcast content through our social media distribution platform, **Ordinal**
• Research and accurately tag podcast guests’ social media profiles in Ordinal
• Upload and publish full-length podcast episodes to **Apple Podcasts**, **Spotify**, and **YouTube**
• Use **Canva** to create engaging and professional thumbnails for each episode

Podcast & Social Media Operations Specialist

Product Marketing

• Configure and manage marketing automation tools (e.g., Clay and similar platforms)
• Build and maintain automated GTM workflows and sequences
• Set up and manage integrations between CRMs and outbound tools
• Troubleshoot automation, data, and integration issues
• Optimize workflows for scalability across multiple clients
• Collaborate remotely with a US-based client-facing team

Go-To-Market Engineer, Marketing Automation, GTM Ops

Operations

• Manage user access and troubleshoot issues across platforms like Microsoft 365, SharePoint, marketplace portals, and internal software.
• Accurately handle data entry and generate, maintain, and distribute operational reports on tight deadlines.
• Collaborate on creating and improving SOPs, automate workflows, and proactively identify opportunities to enhance operational efficiency.
• Support cross-team communication and ensure smooth workflow integration.

Operations Administrator

Appointment Setter

• Make high-volume outbound calls to new and existing leads from the CRM
• Engage patients in empathetic, conversational discussions around their care needs
• Qualify patients and schedule appointments with appropriate therapy providers
• Complete intake forms accurately during or after calls
• Maintain detailed records using spreadsheets and trackers (appointments, follow-ups, outcomes)
• Follow up consistently with patients to improve show-up and conversion rates
• Meet daily and weekly call, booking, and conversion targets
• Collaborate with the team to improve scripts, processes, and patient experience

Outbound Appointment Setter – Healthcare

Application Engineer

• - Own day-to-day Salesforce configuration, customization, and development
• - Build and maintain Flows, automations, reports, and dashboards
• - Support business-critical workflows and resolve production issues
• - Collaborate on integrations between Salesforce and other enterprise systems
• - Help reduce backlog and improve system stability and performance

Enterprise Applications Engineer – Salesforce

• Design, build, and maintain MuleSoft integrations and APIs
• Support data flow between Salesforce, ERP systems, and other platforms
• Troubleshoot and resolve integration and performance issues
• Modernize existing MuleSoft flows and improve stability
• Collaborate with business and IT stakeholders on integration needs

Enterprise Applications Engineer – MuleSoft

Go-To-Market Engineer – Marketing Automation / GTM Ops

IT Support

• - Provide daily technical support to internal remote teams.
• - Troubleshoot and resolve hardware, software, and access-related issues.
• - Maintain and update IT tools, systems, and user accounts.
• - Support setup and configuration of computers, networks, and SaaS platforms.
• - Ensure adherence to IT and data security best practices.
• - Collaborate with management to continuously improve IT processes.

IT Support Specialist

Sales

• Lead, coach, and manage a team of appointment setters in a remote environment.
• Actively handle inbound leads for approximately 50–60% of your time.
• Monitor and improve key KPIs such as response time, booking rate, and show rate.
• Provide real-time feedback, training, and performance coaching to the team.
• Co-own CRM workflows, automations, and lead routing logic.
• Ensure consistent follow-up cadences across all inbound channels.
• Prepare and share performance reports and insights with the client.
• Act as the main bridge between the frontline team and client leadership.
• Uphold a high standard of responsiveness, professionalism, and patient experience.