NeoWork

Project Manager

• Manage multiple client marketing projects including website builds, funnel development, and marketing campaigns.
• Coordinate timelines, deliverables, and stakeholders across design, development, and marketing teams.
• Ensure projects are delivered on time and aligned with client goals and marketing strategy.
• Track project progress and proactively resolve bottlenecks.
• Serve as a primary point of contact for clients on marketing project execution.
• Translate client requirements into clear project scopes and actionable tasks.
• Present updates, insights, and recommendations to clients.
• Support the execution of B2B SaaS marketing strategies, including inbound marketing, lead generation, and funnel optimization.
• Identify opportunities to improve marketing performance through data, experimentation, and automation.
• Collaborate with internal teams on campaign execution and optimization.
• Oversee SEO initiatives including keyword research, on-page optimization, and technical SEO improvements.
• Work closely with development teams on Webflow-based websites and landing pages.
• Monitor SEO performance and recommend improvements.
• Manage and optimize marketing automation workflows.
• Utilize marketing platforms to support lead generation and nurturing.
• Track campaign performance and report insights using analytics tools.

Marketing Project Manager – B2B SaaS, SEO, Marketing Operations

Customer Support

• Respond promptly and professionally to inquiries via email, phone, and live chat.
• Provide compassionate, clear, and accurate assistance to community members.
• Troubleshoot technical issues and resolve problems efficiently.
• Collaborate with the community team to identify trends and improve support processes.
• Maintain a positive and welcoming environment for all participants.

Community Support Specialist

Graphics Designer

• Process and refine Matterport 3D models and 360° images for optimal visual and technical quality.
• Conduct quality control checks on multimedia assets to ensure compliance with brand and client standards.
• Identify and correct errors or inconsistencies in models, imagery, and metadata with precision and accuracy.
• Collaborate with CGI and creative production teams to maintain efficient workflows and project timelines.
• Support digital asset management and documentation for ongoing and completed projects.
• Continuously contribute to process improvements and best practices within the multimedia production pipeline.

Graphic Designer, Video Editor

• Manage inbound customer inquiries via email and live chat using Gorgias
• Guide customers through structured troubleshooting for hardware products
• Handle warranty eligibility checks, serial number validation, and replacement workflows
• Process logistics updates including address verification and shipment coordination
• Review AI-assisted responses (Sienna AI), adjust when necessary, and escalate complex cases
• Maintain clear and accurate documentation within ticketing systems
• Collaborate with internal CX teams to improve macros and workflows
• Identify recurring issues and proactively flag patterns for process improvement
• Maintain quality and response speed during peak seasonal surges

Customer Support Specialist – Non-Voice

Software Engineer

• Support IFS development, configuration, customization, and ongoing system maintenance
• Administer and maintain IFS environments, including upgrades, patching, and performance optimization
• Support and enhance native and custom IFS functionality across business modules
• Troubleshoot and resolve technical and functional issues within the IFS platform
• Assist with system integrations, data flows, and technical improvements
• Work closely with IT/IS leadership and business stakeholders on prioritization and solution design
• Coordinate technical changes, deployments, and system improvements
• Document configurations, customizations, integrations, and technical workflows
• Participate in continuous improvement and system optimization initiatives

IFS Technical Developer – Administrator

Account Manager

• Identify performance gaps and implement targeted coaching strategies.
• Develop and execute action plans to improve output, accountability, and consistency.
• Provide direct, hands-on coaching to elevate low performers to meet or exceed expectations.
• Monitor progress and deliver consistent, constructive feedback to ensure sustained improvement.
• Bring strong energy and urgency to motivate individuals and teams.
• Drive a culture of accountability, speed, and results.
• Track key performance indicators and implement strategies to increase efficiency and output.
• Maintain rapid response times to partner messages and operational needs.
• Serve as a reliable point of contact for updates, escalations, and issue resolution.
• Ensure proactive, clear communication with both internal teams and external partners.

Account Supervisor

Social Media Manager

• Download and organize video (.mp4) and audio (.mp3) files from Google Drive
• Upload and schedule podcast content through our social media distribution platform, **Ordinal**
• Research and accurately tag podcast guests’ social media profiles in Ordinal
• Upload and publish full-length podcast episodes to **Apple Podcasts**, **Spotify**, and **YouTube**
• Use **Canva** to create engaging and professional thumbnails for each episode