IT Support Specialist
NeoWork
full-time
Posted on:
Location Type: Remote
Location: Philippines
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About the role
- - Provide daily technical support to internal remote teams.
- - Troubleshoot and resolve hardware, software, and access-related issues.
- - Maintain and update IT tools, systems, and user accounts.
- - Support setup and configuration of computers, networks, and SaaS platforms.
- - Ensure adherence to IT and data security best practices.
- - Collaborate with management to continuously improve IT processes.
Requirements
- - At least **3 years of experience** in IT Support or as an IT Generalist.
- - Strong troubleshooting and diagnostic skills across hardware, software, and access systems.
- - Experience supporting **remote teams** and managing **SaaS tools**.
- - Familiar with **basic networking concepts** and **security best practices**.
- - Excellent written English and clear communication skills.
- - Strong problem-solving mindset with a proactive approach.
Benefits
- - Competitive salary package
- - HMO coverage
- - Paid Time Off (PTO)
- - Gym and wellness allowance
- - Collaborative, remote-first work culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingdiagnostic skillshardware supportsoftware supportaccess systems supportnetworking conceptssecurity best practicesSaaS tools managementIT supportIT generalist
Soft skills
communication skillsproblem-solving mindsetproactive approach