NeoWork

Sales Supervisor – Team Lead

NeoWork

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇴 Colombia

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Job Level

Senior

About the role

  • Lead, coach, and manage a team of appointment setters in a remote environment.
  • Actively handle inbound leads for approximately 50–60% of your time.
  • Monitor and improve key KPIs such as response time, booking rate, and show rate.
  • Provide real-time feedback, training, and performance coaching to the team.
  • Co-own CRM workflows, automations, and lead routing logic.
  • Ensure consistent follow-up cadences across all inbound channels.
  • Prepare and share performance reports and insights with the client.
  • Act as the main bridge between the frontline team and client leadership.
  • Uphold a high standard of responsiveness, professionalism, and patient experience.

Requirements

  • Proven experience leading or supervising sales or appointment-setting teams.
  • Strong sales fundamentals and comfort handling inbound leads directly.
  • Hands-on experience with HubSpot CRM, including workflows and automations.
  • Bilingual fluency in English and Spanish with a neutral accent.
  • Experience tracking, analyzing, and coaching against performance metrics.
  • Ability to lead remotely with clarity, accountability, and empathy.
  • Strong communication skills and a client-facing mindset.
  • **Preferred Tools**
  • HubSpot CRM
  • Google Sheets / Google Workspace
  • Slack
  • Zoom or similar video tools
  • Reporting dashboards and CRM analytics tools
Benefits
  • We offer health insurance for contractors
  • Holiday Extra Pay
  • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
  • This is a 100% home-based position
  • We prioritize the mental health of our team members and offer mental health days to support their well-being.
  • In addition to the base salary, performance-based incentives are provided.
  • There is an annual review and appraisal process in place.
  • There are ample opportunities for professional growth and advancement within the company.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRM workflowsautomationsperformance metricssales fundamentalslead routing logicreporting dashboardsCRM analytics
Soft skills
leadershipcoachingcommunicationempathyaccountabilityresponsivenessprofessionalism