Neogrid

Customer Support

• Provide support to indirect channel clients for requests related to Commercial Intelligence products
• Analyze and handle low- and medium-complexity requests in accordance with established processes and guidelines
• Assist clients in using the solutions, clarifying operational and functional questions
• Perform initial validations of data, connections, and business rules
• Log and keep support records up to date in support systems
• Escalate higher-complexity requests to senior levels when applicable
• Contribute to updating documentation, the knowledge base, and support materials
• Support the identification of recurring issues and opportunities for process improvement
• Collaborate with internal teams to support incident resolution
• Meet SLAs, policies, and defined quality standards for support

Customer Service Analyst – Junior

Data Scientist

• Develop predictive and prescriptive models using machine learning techniques
• Explore and analyze data to generate strategic insights
• Build data and feature pipelines for modeling
• Work closely with business areas to understand problems and propose data-driven solutions
• Validate, test, and monitor models in production
• Communicate results clearly to technical and non-technical stakeholders
• Participate in the evolution of data architecture and best practices.

Senior Data Scientist

Backend Engineer

• Write clean, well-organized, and functional code;
• Build web scrapers to collect information from e-commerce websites;
• Develop new features and maintain existing code;
• Participate in team meetings such as planning, reviews, and daily stand-ups, together with developers and leadership;
• Prepare technical documentation for applications and processes.

Backend Development Internship – Web Scraping

Business Development Rep

• Fazer a qualificação e abordagem inicial dos leads
• Minerar novos nichos de mercado para buscar o encaixe com Product Market Fit
• Receber uma lista pronta de leads e gerar a lista de possíveis oportunidades
• Realizar abordagem outbound, usando cold e-mail, cold calling, social selling e networking
• Realizar as etapas da cadência de prospecção a fim de conseguir uma conexão com o lead
• Conduzir uma ligação de descoberta inicial, confirmar necessidade e verificar o interesse em solucionar o problema existente
• Agendar reuniões e passar a oportunidade para a equipe de vendas.

Business Development Representative – Júnior

• Participate in software development projects from conception through implementation and delivery
• Collaborate with multidisciplinary teams to develop and maintain innovative solutions
• Contribute to system architecture and make technical decisions
• Develop and maintain high-quality code, ensuring scalability, security and performance
• Troubleshoot complex problems, perform code reviews and provide technical guidance to team members
• Mentor and develop less senior team members
• Stay up to date with technology trends and propose adoption of new technologies and best practices
• Develop and maintain systems using FastAPI, Kafka, Docker, Kubernetes, etc.
• Refactor code and SQL queries
• Actively participate in the Code Review process to protect the team’s code and standards
• Develop tests and testing pipelines

Customer Service Analyst – Junior

Senior Data Scientist

Backend Development Internship – Web Scraping

Business Development Representative – Júnior

Senior FullStack Developer – Java, React