Neogrid

Customer Support

• Atender nosso cliente de maneira impecável
• Promover a satisfação e sucesso com o uso de nossas soluções
• Interagir com o cliente através de nossos canais de atendimento, solucionando problemas
• Realizar interface com equipes de desenvolvimento e produto
• Apoiar constantemente na melhoria de ferramentas e padrões estabelecidos.

Analista de Customer Services – Júnior

Onboarding Specialist

• Contribute to the onboarding of new customers for Planning and Replenishment solutions
• Support the integration and onboarding process for new clients
• Assist with client communication
• Collaborate with internal teams to support solution delivery
• Assist in understanding client requirements
• Support technical activities related to the technology
• Help organize tasks, deadlines and documentation for onboarding projects
• Participate in project implementation stages
• Assist in creating and monitoring project indicators (KPIs)

Analista de Customer Services – Júnior

Customer Onboarding Intern