Neogrid

Onboarding Specialist

• Assist with the integration and onboarding of new customers, ensuring a smooth and efficient transition
• Communicate clearly and effectively with customers, understanding their needs
• Collaborate with internal teams to deliver tailored solutions
• Build and maintain strong customer relationships, leading the implementation process
• Apply Supply Chain knowledge to understand customers' specific requirements
• Use technical skills in technology, including SQL/PostgreSQL, to troubleshoot and resolve issues
• Stay organized and manage time efficiently to complete tasks and projects
• Proactively identify areas for improvement in onboarding processes

Junior Customer Onboarding Consultant

Product Manager

• Lead the product lifecycle responsible for consolidating all of Neogrid's current products into a single, unified customer experience
• Maintain a product roadmap that communicates the planning for the product's overall strategy
• Drive the product discovery process
• Work closely with engineering and design teams to ensure the product is built efficiently and with high quality
• Manage releases, measure outcomes, and iterate based on data
• Define metrics and perform measurements to demonstrate value
• Prioritize, evaluate, and order opportunities, backlog items, features, and tasks
• Ensure alignment with the company's strategic plan
• Manage scopes: define and control what is included and excluded from the scheduled scope
• Analyze and document product requirements
• Apply Agile methods to plan, execute, and review product development work
• Ensure necessary alignments to deliver the expected results for OKRs
• Lead teams by influence and conduct operational and executive meetings
• Keep all teams and stakeholders updated on project progress

Product Manager – Customer Experience

Customer Success Manager

• Realizar reuniões com os varejos para compreender a estratégia de conteúdo e apresentar oportunidades de melhoria de cadastros;
• Compilar informações dos varejos para auxiliar nas tomadas de decisão;
• Acompanhar a evolução da Perfect Store do cliente por varejo;
• Auxiliar os varejos, quando possível e necessário, gerando imagens e planilhas com os dados de que precisam para atualizações;
• Atualizar informações na plataforma do varejo, quando disponível;
• Influenciar os varejos a executarem melhorias nos conteúdos conforme seu conhecimento sobre as marcas do cliente;
• Realizar treinamentos sobre Placeholder e integrações para os varejos;
• Atualizar a planilha de acompanhamento de integrações/permissão de atualização automática, com alinhamentos junto ao time de Operações;
• Enviar as documentações de integração de conteúdo.

Technical Product Manager

• Maintain a product roadmap that communicates the planning of the overall product strategy
• Lead the product's technical discovery process
• Define metrics and perform measurements to demonstrate value
• Prioritize, evaluate, and rank opportunities, backlog items, features, and tasks
• Manage scopes; define and control what is and is not included in the planned scope
• Analyze requirements: identify and assess all possible scenarios
• Document product requirements
• Apply agile methods to plan, execute, and review product development work
• Cascade OKRs across squads
• Manage teams by influence and lead meetings
• Keep all teams and stakeholders updated on project progress

Junior Customer Onboarding Consultant

Product Manager – Customer Experience

Customer Success Manager

Technical Product Manager III – Supply