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Tech Stack
Tools & technologiesSQLTableau
About the role
Key responsibilities & impact- Provide support to indirect channel clients for requests related to Commercial Intelligence products
- Analyze and handle low- and medium-complexity requests in accordance with established processes and guidelines
- Assist clients in using the solutions, clarifying operational and functional questions
- Perform initial validations of data, connections, and business rules
- Log and keep support records up to date in support systems
- Escalate higher-complexity requests to senior levels when applicable
- Contribute to updating documentation, the knowledge base, and support materials
- Support the identification of recurring issues and opportunities for process improvement
- Collaborate with internal teams to support incident resolution
- Meet SLAs, policies, and defined quality standards for support
Requirements
What you’ll need- Higher education in progress or completed
- Initial experience or basic knowledge in customer service or support
- Ability to analyze and resolve low-complexity issues
- Intermediate proficiency in Excel
- Good written and verbal communication skills
- Organization and priority management
- Interest in learning about data, metrics, and analytical solutions
- Familiarity with support tools and ticketing systems
- Collaborative mindset and openness to continuous learning
- Proactivity in seeking knowledge about the business and internal processes
- Logical reasoning
- Basic knowledge of data, metrics, or performance analysis (plus)
- Basic SQL or BI tools (e.g., Power BI, Looker, Tableau) (plus)
- Previous experience with technical support, B2B support, or Customer Success (plus)
- Familiarity with SaaS environments and data-driven solutions (plus)
- Initial knowledge of retail, industry, and/or supply chain (plus)
- Experience handling incidents, tickets, or SLAs (plus)
- Ability to learn business rules and analytical products quickly (plus)
- Experience working in remote teams and using collaboration tools (plus)
- Interest in continuous improvement, automation, or using AI in support (plus)
- Strong documentation skills and knowledge organization (plus)
Benefits
Comp & perks- Health plan
- Dental plan
- Life insurance (extendable to legal dependents)
- Medication allowance, extendable to children
- Transportation voucher or parking allowance for employees in cities where we have offices
- Flexible meal/food allowance
- Wellhub (formerly Gympass) and TotalPass
- A paid day off during your birthday month, on a day of your choice
- Parental support program, NeoBaby, focused on new mothers and fathers
- Unico Skill – an external training solution for continuous development
- Childcare allowance and extended parental leave: 6 months for mothers and 30 days for fathers
- Employee referral program, bonuses, and more
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ExcelSQLPower BILookerTableaudata analysisperformance analysisincident managementticketing systemsSaaS
Soft Skills
customer servicecommunicationorganizationpriority managementcollaborationproactivitylogical reasoningcontinuous learningdocumentationprocess improvement