Neo4j

Technical Enablement Program Manager

Neo4j

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $120,000 - $150,000 per year

Job Level

SeniorLead

About the role

  • Build and own enablement programs onboarding, hands-on workshop & labs, virtual training, certification tracks, etc.
  • Translate curriculum into program flows, sequencing, prerequisites, assessments, and transitions (e.g. “Beginner → - Intermediate – Practitioner → Expert).
  • Own the calendar and manage program launches, iterations, refreshes.
  • Lead onboarding for field engineering new hires, ensuring technical hires ramp quickly and confidently in customer-facing scenarios.
  • Maintain an “everboarding” / continuous learning roadmap to keep all technical audiences current (product updates, architectural patterns, best practices).
  • Create and curate enablement assets (labs, guides, playbooks) in collaboration with SMEs and Graph Academy.
  • Ensure internal technical enablement curricula remain aligned with product and architectural evolution.
  • Serve as a trusted partner to field engineering, graph academy, and product teams to understand their challenges, gaps, and enablement needs.
  • Solicit feedback, iterate, and adapt enablement offerings.
  • Drive alignment with leadership on prioritization, resource trade‑offs, and roadmap.
  • Act as liaison between subject matter experts and delivery teams to ensure curriculum is relevant, up-to-date, and technically accurate.
  • Success in this role requires earning a seat at the table with technical leaders and influencing the enablement strategy.
  • Define and track meaningful KPIs (e.g., time-to-proficiency, assessment scores, certification pass rates, adoption rates, program attendance, stakeholder satisfaction, business impact).
  • Conduct retrospectives and root-cause analyses when programs underperform.
  • Produce dashboards and regular reports to senior leadership and stakeholders.
  • Apply data to iterate and improve future enablement cycles.
  • Maintain hands-on technical depth to review content, question assumptions, and confidently engage with SMEs.
  • Facilitate or co-facilitate training sessions, workshops, or lab walkthroughs.
  • Help “stress-test” curriculum — ensure it’s not just theory but grounded in real-world practices.
  • Be a self-starter: able to operate with minimal direction, identify gaps, propose solutions, and drive to completion.
  • Be resourceful — work across constraints, resolve conflicts, negotiate dependencies, and unblock the path forward.
  • Champion a culture of learning, feedback, and continuous improvement within the technical organization.

Requirements

  • 7+ years of experience in technical enablement, technical training, curriculum development, or related roles (e.g. solution engineering, developer advocacy, technical sales enablement).
  • Demonstrated experience designing, launching, and iterating multi‑persona technical enablement programs.
  • Strong program and project management skills — ability to juggle multiple, overlapping initiatives.
  • Excellent facilitation, presentation, coaching, and written communication skills (able to explain complex technical ideas in accessible ways).
  • Proven stakeholder management: ability to work with senior leaders, SMEs, and cross-functional teams.
  • Experience using learning management systems (LMS), authoring/training tools, content repositories, knowledge bases, and tools like Confluence, SharePoint, or equivalents.
  • Data-driven mindset: comfort defining and tracking metrics, dashboards, and deriving insights.
  • Hands-on, get-things-done attitude; high initiative and ownership.
  • Experience managing certification, accreditation, or assessment programs is a strong plus.
  • Previous experience in the field (solutions engineering, pres-ales, professional services, or consulting) is highly desirable.
  • Experience with adult learning theory, instructional design, and best practices in technical pedagogy.
Benefits
  • medical
  • dental
  • vision benefits
  • 401(k)
  • paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical enablementcurriculum developmentprogram managementproject managementdata analysisinstructional designadult learning theorycertification managementassessment programstechnical pedagogy
Soft Skills
facilitationpresentationcoachingwritten communicationstakeholder managementself-starterresourcefulnessnegotiationfeedback culturecontinuous improvement