Establish, support and maintain positive, trusted relationships at all decision levels within assigned accounts.
Serve as a solution advisor and champion for clients using Neo4j, from project onboarding, through production go-live, value realization and potentially expansion.
Develop and leverage your Neo4j product expertise as a technical advisor, ensuring that clients apply Neo4j technology effectively as they address their project requirements.
Review data model design and assist Cypher query tuning (SQL for graphs) to address performance needs and expand use cases.
Efficiently troubleshoot various technical challenges associated with solution architecture, data integration, end user adoption, and application security.
Act as a key escalation point to help defuse critical issues.
Serve clients as an accessible Neo4j expert who responds to client technical questions and at times proactively delivers information and informal education about product capabilities and best practices.
Track project status, metrics and progress toward key milestones, supporting proactive advisory and consultation to customers, as well as status reporting internal stakeholders.
Collaborate effectively with various Neo4j teams to address client issues expediently.
Advocate within Neo4j for the customers and their product requirements, particularly with Product Management and Product Engineering.
Educate and promote best practices for leveraging Neo4j Customer Support based on assigned customer’s unique experiences and challenges.
Stay current on Neo4j’s portfolio of products and their capabilities.
Contributing to internal and customer-facing reusable artifacts including KB articles, guides, best practice materials, healthcheck or other tools, CS Office Hours etc.
Routine travel to clients sites across the Washington DC, MD and VA areas, for both status meetings and providing client office hours support.

Requirements

5+ years experience in a client success, solution engineering, technical support, technical consultant or technical account management role in an enterprise software company.
A Bachelor's degree in Business, Information Systems, Computer Science, or Engineering.
Strong client-facing experience with exceptional relationship and trust building skills
Proficient in coordinating with clients, setting expectations appropriately, assessing project challenges creating resolution plans, as necessary.
Demonstrated ability to understand requirements and processes and to articulate the technical/mission context of the Neo4j solution.
A strategic, innovative thinker, with excellent interpersonal communication, written communication, and presentation skills.
High level of initiative, energy, curiosity and willingness to learn new concepts and technologies.
Ability to work independently.
Active TS/SCI w/ FS Poly.

Benefits

medical
dental
vision benefits
401(k)
paid time off
certain leaves of absence
stock option grant
bonus eligibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Neo4jCypherdata model designdata integrationsolution architectureapplication securityproject managementtechnical consultingtroubleshootingperformance tuning

Soft Skills

relationship buildingclient-facing experiencecommunicationpresentation skillsstrategic thinkinginitiativecuriosityindependenceproblem-solvingcollaboration

Certifications

Bachelor's degreeActive TS/SCI w/ FS Poly