Renewal Operations Analyst
Emburse
Client and Operations Coordinator
Nen Creative
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Location: US-based (NYC preferred) Startup/creative agency experience is highly valued. High-impact role across Client Management, Project Coordination, and Executive Support Support Nen Creative’s Managing Partners with client coordination, project management, and executive assistance Track projects from signed contract through completion Coordinate staffing, timelines, and resources with the Director of Production Ensure smooth handoff from sales to production so projects stay on track Manage inbound leads, schedule and prepare client calls, join calls, and handle follow-ups Draft proposals and invoices; support project scoping Keep the sales pipeline organized and moving forward Manage calendars, inboxes, and priorities for the Managing Partners Keep communications and tasks organized across multiple projects and clients Anticipate needs and proactively remove bottlenecks Assist with invoices, expense tracking, and reimbursements Maintain accurate records across billing, contracts, and client accounts Support general admin tasks that keep operations running smoothly
Requirements
- At least 4 years of experience in client coordination, project management, or operations roles Experience in a fast-paced, client-facing environment (agency, production, or startup a plus) Strong organizational skills and attention to detail Excellent written and verbal communication skills (comfortable in client-facing contexts) Sense of ownership and responsibility — able to take initiative and follow through Comfortable managing multiple priorities across different stakeholders
