Nelnet

Product Manager

• Engage stakeholders to understand needs and prioritize features based on business value.
• Communicate effectively with delivery teams and business stakeholders at the appropriate level of detail to ensure shared understanding of requirements, progress, and value.
• Collaborate with users and clients to translate needs into actionable requirements.
• Negotiate priorities and facilitate alignment across teams.
• Report status and escalate risks to the Product Manager.
• Partner with the Product Manager to maintain a cohesive product vision.
• Manage and prioritize the product backlog as needed.
• Ensure backlog visibility and clarity for teams and stakeholders.
• Oversee product development stages and track progress using relevant metrics.
• Participate or lead agile ceremonies when relevant to product initiatives.
• Contribute to monitoring product investment, spend, and ROI.

Product Owner

Engineering Manager

• Coaches, motivates, and professionally develops direct reports and others.
• Sets clear team objectives and measurements aligned with organizational goals.
• Responsible for performance evaluations and recommending compensation changes.
• Builds and strengthens teamwork and cooperation within and across teams.
• Implements lean solutions to improve team efficiency while maintaining effectiveness.
• Removes organizational impediments including hidden challenges.
• Assesses and improves team health.
• Creates a culture that makes room for failure and learning.
• Leads the hiring process for team members.
• Contributes to department staffing plans and budget processes.
• Coordinates with Nelnet Cyber Security Group (CSG) to ensure compliance with all Nelnet security policies.
• Creates engineering standards in coding practices across teams.
• Mentors Software Engineers in best practices.
• Creates an environment of best practices in engineering through personal example, developing and engineering products, creating deployments, and leading system architecture design concepts across teams.

Senior Software Engineering Manager

• Engage stakeholders to understand needs and prioritize AI/automation features by value, risk, and feasibility
• Communicate requirements, progress, value, and AI assumptions/limitations at the right level of detail
• Partner with users and SMEs to define actionable requirements and testable acceptance criteria, including quality, safety, and compliance expectations
• Report status, blockers, and risks (data, model, compliance) to the Product Manager and escalate as needed
• Partner with the Product Manager to maintain product vision and strategy for AI-enabled capabilities
• Support roadmap planning aligned to strategy, release plans, and measurable outcomes
• Promote transparent delivery and decision-making
• Own and prioritize the backlog; break AI work into clear epics/stories
• Maintain backlog visibility and clarity with a definition of done
• Track development progress and readiness; coordinate demos, acceptance, releases, and post-release AI monitoring
• Strong stakeholder influence skills, ability to influence adoption without direct authority
• Drive adoption of AI-enabled practices across delivery teams through communication, training coordination, and feedback loops, in addition to feature delivery
• Help monitor investment and ROI; support cost/benefit analysis for AI and automation.

NDS AI Integration Product Owner

Full-stack Engineer

• Researches, designs, implements and manages software applications based on user requirements.
• Writes, tests and implements efficient code.
• Maintains and develops existing applications by analyzing and identifying areas for modification.
• Works within an Agile environment, responds to change quickly, including re-focusing development efforts and adapting to evolving requirements.
• Is positive and solution-oriented with team members and stakeholders.
• Continues to update technical knowledge and skills.
• Provides guidance to other engineers.
• Coaches and mentors other team members.
• Is an influencer.

Senior Software Engineer

Data Scientist

• Conduct advanced analyses and statistical deep dives, with a focus on producing actionable recommendations and strategic guidance for decision makers
• Develop and deploy custom models and algorithms using data and machine learning libraries to solve complex business problems
• Mine, clean, process, transform and join data from a variety of sources including SQL servers, AWS environments, Azure, SnowFlake, SalesForce, internal systems, and flat files
• Identify, wrangle, scrape, and assemble new data sources from the web, data aggregators, and public sources
• Build rich, interactive dashboards and visualizations from the ground up using PowerBI
• Compile and present key findings and reports to all levels of the organization, including senior leadership
• Continuously seek out opportunities to add value through process automation and programmatic solutions to manual tasks and monitor and improve Data Science model performance
• Act as a subject matter expert within the data science field
• Continuously learn, grow, and explore new emerging technologies
• Problem-solve, generate new ideas, and provide creative solutions
• Mentor, model, act as a resource, and provide guidance for more junior analysts and team members
• Lead development, testing and implementation of machine-learning models and algorithms using data and machine learning to solve complex business problems

Senior Data Scientist

QA Engineer

• Reviews, analyzes, and evaluates business systems and user needs
• Performs requirements analysis ensuring solutions meet business needs and requirements
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Documents requirements, evaluates scenarios, and executes changes needed to respond to requirements
• Conducts meetings and presentations to share and review ideas and findings
• Drives testing
• Responsible for performing any aspect of Quality Assurance including Software Quality Assurance, QA program Implementation, Testing, Verification, and Validation
• Identifies test scenarios, test scripts, and defines Acceptance Criteria for use in test cycles
• Acts as liaison among clients, operations, and technical staff

IT Business Analyst – Quality Assurance

Operations

• Develop and maintain reporting tools and monitoring outputs that proactively surface operational trends, anomalies, and risks requiring further investigation.
• Perform data querying and analysis (including SQL) to investigate findings, assess root cause, scope affected populations, and quantify borrower and operational impact.
• Translate data findings into clear recommendations — including a point of view on priority and rationale — and communicate them to the right audience in the right format based on urgency and scope.
• Design and implement solutions to operational problems, building sufficient working knowledge of relevant processes and systems to pressure test hypotheses and drive resolution independently.
• Conduct initial triage on identified issues and bring findings — with context, impact assessment, and a prioritization recommendation — to operations leadership and cross-functional partners.
• Manage multiple concurrent work items independently; recognize when complexity or severity warrants escalation and act accordingly.
• Build and maintain documentation for processes, data definitions, reporting logic, and system functionality to support team knowledge and continuity.
• Engage stakeholders throughout the lifecycle of work — keeping the right people informed, building buy-in, and flagging delays or scope changes proactively.
• Continuously develop proficiency in analytical and reporting tools relevant to the business and apply new capabilities to improve work output.

Consumer Operations Analyst

Accountant

• Assist with monthly close and reporting processes
• Prepare daily, month-end close, and ad hoc journal entries, calculations, analysis, and reporting for moderately complex accounting transactions
• Perform general ledger account reconciliations, research variances, and correct discrepancies
• Analyze general ledger accounts to ensure proper accounting treatment and necessary adjustments are applied
• Exercise good judgment and strong professional skills in the preparation of accounting records and reporting consistent with GAAP, standard methodologies, and company policies
• Embrace teamwork while also working independently; serve as a resource to other team members
• Perform various accounts payable functions
• Assist with monthly financial statement preparation
• Perform variance analysis and assist in the creation and preparation of management reports
• Exhibit problem solving and resolution skills
• Assist with various accounting projects; run ad hoc calculations and analysis when requested
• Document, report, and follow through on recommendations from projects
• Interact with various teams on project initiatives and accounting-related items
• Assist with preparation of audited financial statements, footnotes, and other periodic external reporting
• Assist in the preparation of budgets, forecasts, ALCO reporting, and regulatory reporting
• Participate in financial and operational audits and regulatory exams
• Develop and communicate solutions for continuous process improvements
• Manage expectations through consistent and timely updates
• Ensure internal control compliance and adherence to all accounting policies and procedures

Accountant II

Account Executive

• Retain current higher education accounts designated in territory.
• Grow existing client base, while identifying upsell and cross sell opportunities.
• Work collaboratively with sales leadership to assist with the generation of new business opportunities with current and prospective clients.
• Build positive line of communication to maintain and enhance relationships with clients.
• Ownership of overall client satisfaction by proactively anticipating client needs.
• Meet on campus at least one time per year to deliver an annual account review.
• Assist in the coordination of sales and product revisions to existing clients.
• Expand knowledge base of different ERP systems and how they integrate with Nelnet Campus Commerce solutions.
• Work closely across Nelnet Campus Commerce department lines to resolve client related problems and issues.
• Develop intimate understanding of client needs and the practical application of Nelnet Campus Commerce solutions on their campus through client interaction.
• Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by Nelnet Campus Commerce.
• Actively participate in the evaluation of new product client requests.
• Work closely with technical support to understand the breadth and limitations of the client product solutions.
• Coordinate and assist in the creation and distribution of client communications.
• Generate, complete and track project and change request forms, documenting these activities in Salesforce.
• Leverage relationships to expand Nelnet Campus Commerce solutions utilized by exiting clients.
• Attend trade shows, conference and other events as needed to support client communication and engagement.
• Gather competitive information to assist in continually evaluating market position.
• Review client contracts, maintain contract end dates, and proactively engage the client to extend/review the term and product offering.
• Work collaboratively with the BDE, Account Managers, and other departments to develop a strategic customer service plan and to resolve any customer issues.

Higher Education Account Executive – Midwest/Great Lakes

Business Development Rep

• Close deals in a highly competitive, consultative selling environment.
• Up-sell to existing customers through education and providing additional product knowledge of software and services or new products and services.
• Cold call and generate qualified sales leads.
• Create proposals for targeted prospects or existing customers.
• Provide expertise and advice to potential prospects and current customers regarding product and service offerings.
• Use Salesforce CRM to maintain records of contacts, accounts, leads, opportunities, updating, and report generation.
• Forecast and prepare sales plans to achieve sales goals.

Business Development Representative

• Own the operational backbone of our Enterprise AI platforms and build AI Agents
• Configure, maintain, and optimize Enterprise AI platform deployments (Claude, Copilot, Gemini)
• Build and deploy AI Agents for Shared Services teams using established pipeline standards
• Build and maintain a shared resource repository of reusable components
• Participate in recurring sessions to harvest segment innovations, standardize them, and redistribute org-wide
• Serve as the hands-on AI resource for segments without dedicated AI infrastructure
• Apply team development standards to all AI solutions and platform work

AIOps Engineer

Security Operations

• Own the working relationship with CSG on data residency, PII handling, access governance, and model security controls
• Translate policy into guardrails the delivery team and citizen developers can act on
• Build and maintain security tooling, guardrail enforcement, and policy-as-code integrations across Enterprise AI platforms
• Reduce manual review through automation where possible
• Develop reusable security components and patterns that delivery teams and citizen developers can drop into Agent builds—making the secure path the easy path
• Instrument AI platforms to detect anomalous behavior, access patterns, and policy violations
• Build the detection layer, not just consume it

AI SecOps Engineer

• Researches, designs, implements and manages software applications based on user requirements.
• Writes, tests and implements efficient code.
• Maintains and develops existing applications by analyzing and identifying areas for modification.
• Works within an Agile environment, responds to change quickly, including re-focusing development efforts and adapting to evolving requirements.
• Is positive and solution-oriented with team members and stakeholders.
• Continues to update technical knowledge and skills.

Software Engineer II

Artificial Intelligence

• Track, model, and optimize token costs across Enterprise AI platforms.
• Own prompt efficiency patterns, caching strategies, and model-tier selection guidance.
• Define and document token optimization best practices.
• Partner with the AI enablement team to translate findings into org-wide guidance.
• Build and maintain dashboards that surface usage trends, cost anomalies, and efficiency metrics for IT leadership.
• Identify waste, propose tier or model changes, and quantify savings.

AI FinOps Engineer

• Lead a team of Account Executive professionals to achieve high levels of sales and service performance
• Manage team to high quality, high value and high quantity activity metrics
• Coach and mentor direct reports sharing best practices leveraging experience and successes
• Act as a role model supporting AEs with client engagement and interactions
• Support large cross-sell opportunities and key account retention with direct reports, including virtual and in-person attendance
• Provide guidance on Account Planning efforts with assigned team
• Assist with onboarding, training, and orientation of new AEs
• Conduct regular Sales Team calls to exchange ideas, successes, challenges and relevant topics to support team growth
• Retain and grow current higher education accounts designated in territory by reviewing client contracts, maintaining contract end dates, championing utilization, and proactively engaging clients to extend/review the term and product offering
• Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients
• Conduct a structured meeting on campus (or virtual if required) for each client institution at least one time per year to deliver an annual account review communicating Nelnet’s value and long-range planning objectives
• Develop intimate understanding of client needs at all levels of the institution, and articulate the practical application of Nelnet Campus Commerce solutions on each campus through client interaction
• Actively participate in the evaluation of new product client requests, creating a business case study in order to justify investment
• Actively participate in the evaluation and prioritization of product solution development, as well as project timing and deployment
• Coordinate and assist in the creation and distribution of client communications (e.g., upgrades, enhancements, new features, etc.)
• Generate, complete and track project and change request forms, documenting these activities in the CRM
• Leverage relationships to expand Nelnet Campus Commerce solutions utilized by exiting clients
• Attend trade shows, conference and other events as needed to support client communication and engagement
• Gather competitive information to assist in continually evaluating market position
• Work collaboratively with the full sales team and other lines of business to develop a strategic customer service plan and to resolve any customer issues
• Willing to travel roughly 50%