Nelnet

Director

• Assume end-to-end ownership of market-validated ventures including full business accountability for assigned product lines, including strategy, long-term growth, and financial performance
• Define and execute product and business strategies aligned to company priorities and market opportunity
• Build and evolve product, operating, and distribution models, required to scale early concepts into profitable, repeatable businesses
• Lead and develop dedicated product and go-to-market (GTM) teams, including direct management of sales and GTM resources supporting the business
• Drive revenue growth and market adoption in partnership with shared service teams including Marketing, Finance, and other centralized functions to support growth and scale
• Act as the primary business owner and escalation point for assigned products across internal stakeholders
• Develop and own budgets, forecasts, revenue targets, NOI accountability, and performance metrics for assigned product lines
• Drive effective go‑to‑market execution, including pricing, packaging, positioning, and launch readiness
• Make lifecycle decisions for assigned business(es), including investment prioritization, scaling, optimization, or strategic pivots as needed

Director, Product and Business Management

Account Manager

• Build and maintain relationships with institution contacts by maintaining a high level of availability and proactively reaching out to institutions
• Provide direction and guidance to new and existing institution contacts regarding all NBS products and services
• Provide training on products, processes and procedures to institutions
• Provide excellent customer service and perform multiple tasks on a daily basis via the telephone, chat interface, fax, email or formal written correspondence
• Answer high volume of phone calls and/or chats from all regions of the country
• Set up and maintain institution profile information, terms, and corresponding marketing site
• Encourage increased use of various NBS products and technical services; trouble-shoot problems and offer solutions
• Establish open lines of communication with sales team and other internal contacts regarding updates of existing institutions as well as new institution leads
• Provide reporting of activities to team leader
• Participate in special projects or committees and other related duties as assigned by team leader

Account Manager – K-12 Financial Management

Manager

• Own day‑to‑day business and product performance for assigned product lines, including execution of growth and operational plans
• Execute product and portfolio strategies aligned to broader organizational priorities and market opportunity
• Translate strategic direction into executable product roadmaps, operating plans, and go‑to‑market initiatives
• Lead sales and cross‑functional teams to influence outcome delivery without full direct authority
• Partner with internal stakeholders (Marketing, Finance, and shared services) to drive revenue growth, customer adoption, and market penetration
• Support pricing, packaging, positioning, and launch execution for assigned products
• Develop and manage financial performance including forecasts, revenue targets, NOI accountability, and performance metrics for assigned product lines
• Own and contribute to lifecycle decisions including optimization, incremental investment, or repositioning of products.

Senior Manager, Product and Business Management

General Counsel

• Enhance the compliance and consumer protection environment through interpretation and implementation of laws
• Collaborate with the Chief Compliance Officer and team members
• Develop creative solutions for compliance and strategic objectives
• Review and approve marketing materials for compliance
• Manage implementation of regulatory guidance and report status
• Provide internal support on compliance issues
• Participate in project teams for compliance procedure development
• Coordinate with Legal Services and Government Relations
• Communicate compliance positions to government agencies
• Represent Nelnet in industry associations

Junior Regulatory and Compliance Counsel

Sales

• Develop new business, as well as manage, service and grow existing relationships with schools, diocese, and organizations responsible for or involved in the private school market, within a defined geographic territory.
• Represent FACTS at industry association conventions, meetings and gatherings.
• Create, maintain and further high-level relationships within Diocesan, Christian and all school related organizations.
• Make cold calls to set appointments.
• Achieve weekly, monthly, and annual sales goals and quotas.
• Develop an annual sales plan for a defined geography.
• Coordinate and conduct seminars for prospective schools.
• Maintain FACTS’ marketing database for the given geography.

Regional Vice President of Sales, Midwest

Growth Marketing

• Engage with customers, partners, startups, and market ecosystems
• Identify unmet needs, emerging behaviors, and market gaps
• Translate insights into clear, testable venture hypotheses aligned with NDS Consumer’s business goals
• Build and operate a repeatable system to evaluate new opportunities
• Source and synthesize opportunities across markets and domains
• Define qualification criteria (strategic fit, differentiation, risk-to-ROI)
• Collaborate with Finance, Operations and IT to ensure resource alignment and execution readiness
• Evaluate product, operational, technical, and delivery readiness
• Identify and communicate gaps early
• Present opportunities and insights to executive leadership and influence decision making
• Lead regular opportunity reviews with clear outcomes (continue, pivot, terminate)

Director – Consumer Growth, Market Expansion

Customer Support

• Respond to incoming borrower interactions (inbound & outbound calls, web-chats) and provided follow-up on inquiries as needed.
• Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy.
• Contribute to Continuous Process Improvement.
• Ensure integrity of data and information.
• Update information on accounts in the Loan Servicing and/or consolidation systems.
• Perform other tasks related to resolving customer needs, by displaying ownership on escalated calls.
• Contact customers on accounts, including outbound customer contact when appropriate.
• Negotiate transactions in accordance with established laws, regulations, and policies.
• Serve as a resource person with them as needed, including assisting new associates with training needs.

Customer Service Representative

Security Engineer

• Assess and report on customer business and technical environments
• Consult with customers to collect and analyze data on compliance
• Perform gap analyses and recommend remediation steps
• Review customer-prepared documents for accuracy
• Participate in sales calls and attend conferences as a subject matter expert

Security Advisor

Account Executive

• Retain current higher education accounts designated in territory.
• Grow existing client base, while identifying upsell and cross sell opportunities.
• Work collaboratively with sales leadership to assist with the generation of new business opportunities with current and prospective clients.
• Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients.
• Ownership of overall client satisfaction by proactively anticipating client needs and maintaining monthly contact with clients to ensure Nelnet Campus Commerce is meeting their needs.
• Meet on campus at least one time per year to deliver an annual account review communicating Nelnet’s value and long-range planning objectives.
• Assist in the coordination of sales and product revisions to existing clients.
• Expand knowledge base of different ERP systems and how they integrate with Nelnet Campus Commerce solutions.
• Work closely across Nelnet Campus Commerce department lines to resolve client related problems and issues.
• Develop intimate understanding of client needs and the practical application of Nelnet Campus Commerce solutions on their campus through client interaction.
• Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by Nelnet Campus Commerce.
• Actively participate in the evaluation of new product client requests, creating a business case study in order to justify investment.
• Actively participate in the evaluation and prioritization of product solution development, as well as project timing and deployment.
• Work closely with technical support to understand the breadth and limitations of the client product solutions.
• Coordinate and assist in the creation and distribution of client communications (e.g., upgrades, enhancements, new features, etc.).
• Generate, complete and track project and change request forms, documenting these activities in Salesforce.
• Leverage relationships to expand Nelnet Campus Commerce solutions utilized by exiting clients.
• Attend trade shows, conference and other events as needed to support client communication and engagement.
• Gather competitive information to assist in continually evaluating market position.
• Assist with the coordination of the Nelnet Campus Commerce Annual User’s Group Meeting.
• Facilitate timely communication with clients, sales leadership, operations, implementation and integration teams regarding client related issues.
• Review client contracts, maintain contract end dates, and proactively engage the client to extend/review the term and product offering.
• Work collaboratively with the BDE , Account Managers, and other departments to develop a strategic customer service plan and to resolve any customer issues.
• Consult as necessary and appropriate with Finance in relation to contract issues, pricing, billing, reconciliation issues and bank information.

Account Executive – Sales, Midwest

Financial Planning and Analysis

• Define and communicate product vision.
• Build strategic roadmaps based on business needs and system usage.
• Continuously improve finance processes.
• Maintain and enhance FINs technology landscape.
• Oversee multiple projects, delegate tasks, set priorities, and ensure accountability.
• Track progress and report key metrics.
• Run effective meetings and sprint planning.
• Build trust with finance teams.
• Translate needs into requirements and user stories.
• Drive user enablement and feature adoption, support training and rollouts.
• Represent FINs in governance forums and executive meetings.
• Collaborate with developers, integration teams, and other platform owners.
• Work with global process owners to improve service delivery.

Workday Financials Product Owner

• Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients.
• Ownership of overall customer satisfaction by proactively anticipating client needs and maintaining contact with customers to ensure FACTS is meeting their needs.
• Meet face to face with each client at least two times per year at school location.
• Assist in the coordination of sales and product revisions to existing customers.
• Work closely across FACTS Operations and technical teams to resolve customers related problems and issues.
• Advocate for customers needs, such as new features, services and programs needed to enhance the level of services and solutions offered by FACTS.
• Actively participate in the evaluation of new product customer requests
• Work closely with technical support to understand the breadth and limitations of the client product solutions.
• Leverage relationships to expand FACTS solutions utilized by exiting customers.
• Attend trade shows, conference and other events as needed to support client communication and engagement.
• Gather competitive information to assist in continually evaluating market position
• Facilitate timely communication with FACTS Sales and Operations regarding customer related issues.
• Work collaboratively with Regional Vice President Team, Operations, and other departments to develop a strategic customer success plan and to resolve any customer issues.

Application Engineer

• Partner closely with engineering, cloud, and product teams to safeguard applications, services, and AI-driven components
• Combine hands-on technical testing with scalable automation and developer enablement to mature AppSec program
• Ensure secure, resilient applications at speed
• Manual source code review SAST/DAST scanning
• Expand the Security Champions program
• Develop automated source code review processes
• Work with product teams to ensure secure SDLC processes are in place
• Provide detailed vulnerability reports to businesses

Cybersecurity Application Security Engineer

Platform Engineer

• Own the overall architecture and health of the HubSpot platform
• Design and maintain scalable workflows, automation sequences, and lifecycle stage management processes
• Manage and optimize HubSpot’s data structure, ensuring data accuracy and consistency
• Build and maintain integrations between HubSpot and the broader tech stack
• Troubleshoot system issues and perform root cause analysis
• Partner with stakeholders to translate business requirements into scalable technical configurations
• Monitor platform health and proactively identify opportunities to improve system performance

Platform Engineer I

Robotics

• Manages post-intake fact-finding and project research for new initiatives, identifying additional opportunities for process improvement and efficiency gains.
• Reviews, analyzes, and evaluates current-state business system, business rules, and user needs to document and define objectives for automation solutions.
• Builds process maps, builds documentation of data inputs and outputs, and defines processing scenarios and edge cases for automation solutions.
• Translates functional and non-functional business requirements into technical outlines of work for the team.
• Develops test plans and ensures data provided by stakeholders or product teams meets testing conditions and supports the stakeholders as they review and approve test results.
• Manages post-implementation issue tracking and problem resolution in support of the developers and engineers.