Neilson Financial Services

Customer Support

• Managing customer enquiries regarding policies, amendments, and claims
• Handling inbound and outbound calls to assist with queries and retain customers
• Maintaining accurate client records and complying with regulatory standards
• Providing empathetic, professional responses and resolving objections confidently
• Administering claims and processing customer correspondence within set timescales
• Supporting projects designed to improve customer service
• Escalating complex issues appropriately while adhering to company procedures

Customer Care Agent