Customer Care Agent

Neilson Financial Services

Customer Care Agent responsible for assisting customers with inquiries and claims. Joining an award-winning life insurance provider supporting clients across various regions.

Posted 5/29/2026full-timeWindsor • 🇬🇧 United KingdomMid-LevelSenior💰 £30,000 - £45,000 per yearWebsite

About the role

Key responsibilities & impact

Managing customer enquiries regarding policies, amendments, and claims
Handling inbound and outbound calls to assist with queries and retain customers
Maintaining accurate client records and complying with regulatory standards
Providing empathetic, professional responses and resolving objections confidently
Administering claims and processing customer correspondence within set timescales
Supporting projects designed to improve customer service
Escalating complex issues appropriately while adhering to company procedures

Requirements

What you’ll need

Experienced Customer Service Agents with strong verbal communication skills
Individuals confident in handling both inbound and outbound calls
Creative problem-solvers who deliver high standards of service
Detail-oriented and solution-focused with resilience and a positive attitude
A growth mindset with a willingness to learn
Previous experience in customer service, insurance, or related sectors is advantageous

Benefits

Comp & perks

Competitive salary with clear progression to £45,000
Structured training and ongoing coaching from day one
Incentives & rewards including Amazon & Love2Shop vouchers, tech gadgets, and more
Hybrid working options based on performance and service length
Life Assurance from day one
Employee Assistance Programme for support in life’s challenges
Wellbeing benefits: flu vaccinations, cycle-to-work scheme, eye test & glasses vouchers
Pension scheme, 23 days holiday plus bank holidays
Career progression opportunities with clear pathways

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

verbal communicationcreative problem-solvingdetail-orientedsolution-focusedresiliencepositive attitudegrowth mindsetwillingness to learn