Manager, Systems and Implementation
Neighborly®
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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About the role
- Evaluate and optimize current systems, on boarding and training practices to ensure uniformity and best practices.
- Collaborate with top franchisees and other Brands to develop and implement innovative systems.
- Design and manage reporting tools to track progress, measure performance, and identify areas for improvement.
- Be the driver of feature development, prioritization and rollout process for CaN and the portal based on feedback from brand, FO, reporting, and other inputs to maximize conversion and customer satisfaction.
- Oversee onboarding process ensuring monthly goal achievement.
- Ensure success for agents, brands, and FOs through set up of CaN and integration with POS, where applicable.
- Develop and implement tools and strategies to boost sales, reduce costs, and improve operational efficiency.
- Analyze customer needs, agent effectiveness and provide direction on best practices and emerging trends.
- Create and own the business case for the CaN application and drive for approval with brand leadership and other technical and non-technical stakeholders.
- Manage and update pricing models, ensuring accuracy and profitability.
Requirements
- 5+ years of verifiable experience in a similar role within a similar organization or industry.
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is required.
- Experience in a consumer-facing call center experience with a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality.
- Bachelor's degree or equivalent experience in a relevant field, such as Management, Business Administration, Information Systems, or related program strongly preferred.
Benefits
- Equity and bonus opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
reporting toolssales strategiesoperational efficiencypricing modelscustomer needs analysisfeature developmentperformance measurementsystem optimizationonboarding practicesintegration with POS
Soft Skills
collaborationleadershipcommunicationproblem-solvingstrategic thinkingcustomer satisfaction focusgoal achievementadaptabilityanalytical thinkingvisionary thinking