Director of Systems
Neighborly®
full-time
Posted on:
Location Type: Hybrid
Location: Irving • Texas • United States
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Job Level
About the role
- Drive performance and reliability for POS, CRM, websites, and call centers.
- Lead system planning, release cycles, and long-term improvements.
- Act as the primary lead for critical system issues and resolutions.
- Collaborate with tech, vendors, and ops to drive tool adoption and optimization.
- Streamline tools and processes to eliminate duplication across platforms.
- Build dashboards and reporting tools for data-driven decision-making.
- Manage external partners to ensure quality and aligned priorities.
- Provide subject-matter expertise and training to franchisees and internal teams.
Requirements
- 5+ Years: Progressive leadership in franchise or multi-location systems.
- Expertise in managing vendor relations, system integrations, and operational workflows.
- Proven track record in strategic roadmapping and cross-functional coordination.
- Familiarity with emerging AI applications (preferred).
Benefits
- Equity and bonus opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
system planningrelease cyclesdata-driven decision-makingvendor relationssystem integrationsoperational workflowsstrategic roadmappingcross-functional coordinationemerging AI applications
Soft Skills
leadershipcollaborationproblem-solvingcommunicationtraining