Neighborly®

National Account Representative

Neighborly®

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $18 per hour

Job Level

Junior

About the role

  • Collaborate with Team Members: Work together to provide excellent customer care and identify growth opportunities.
  • Professionalism and Discipline: Maintain a high level of professionalism and discipline when interacting with both external and internal customers.
  • Project Delivery: Ensure timely and successful delivery of projects, consistently meeting due dates.
  • Inbound Communication: Answer inbound phone calls and monitor inbound emails from customers and franchisees.
  • Work Queue Management: Monitor the work queue, make outbound calls to customers to set appointments as needed, and enter, process, and schedule work orders throughout your shift.
  • Outbound Calling: Proactively make outbound calls to set customer appointments.
  • Team Assistance: Assist other teams within the Call Center as assigned.

Requirements

  • 1+ years of working experience in customer service or a related field is preferred.
  • Basic knowledge of Microsoft Office Suite (TEAMS, One-drive, SharePoint) is required.
  • Collaborative Mindset
  • Effective Communication
  • Customer-Centric Focus
  • Task Prioritization
  • Critical Thinking
  • Coachable & Adaptable
  • Must be able to lift a minimum of 25 lbs.
  • Proficient in Spanish preferred (reading, writing, and speaking)
  • Sense of humor
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproject deliverywork queue managementoutbound callingappointment settingMicrosoft Office SuiteTEAMSOne-driveSharePointbilingual Spanish
Soft Skills
collaborative mindseteffective communicationcustomer-centric focustask prioritizationcritical thinkingcoachableadaptableprofessionalismdisciplinesense of humor