VP, Systems – Training
Neighborly®
full-time
Posted on:
Location Type: Hybrid
Location: Irving • Texas • United States
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Job Level
About the role
- Collaborate with brand leadership to develop and execute long-term strategies, annual plans, and budgets aligned with corporate growth objectives.
- Oversee all "Sure Start" and training activities, including the design, development, and delivery of technical and operational programs (curriculum, manuals, and multimedia aids).
- Evaluate training effectiveness through qualitative and quantitative feedback, collaborating cross-functionally to refine instructional materials and best practices.
- Develop and manage KPIs and reporting mechanisms to monitor brand health and support franchisee benchmarking.
- Lead the design and implementation of automation and AI workflows to enhance the customer experience and improve field execution.
- Partner with Marketing and Operations to bridge gaps between brand design and field execution, ensuring concept uniformity.
- Partner with leading franchisees and Franchise Business Coaches (FBCs) to develop tools that improve sales, reduce costs, and increase day-to-day efficiency.
- Set priorities and define methods for work execution, ensuring high-level coordination and follow-through for all brand-level initiatives.
- Handle sensitive and confidential information with the highest level of professionalism and discretion.
Requirements
- 10+ years of progressive leadership experience in operations, systems, or training within a franchise or multi-location field-service organization.
- Proven track record of driving operational consistency and scalability across multiple locations.
- Experience leading through organizational change or digital transformation.
- Direct experience in the lawn & landscape or home services industry is highly preferred.
- Ability to connect high-level brand goals to tactical field execution.
- Strong ability to lead, mentor, and influence diverse teams and franchise owners.
- Exceptional writing and speaking skills, comfortable presenting to executive leadership and large franchisee audiences.
- Skilled at using data to identify operational gaps and implement scalable solutions.
- Resilience in a fast-paced environment with a focus on active learning and process evolution.
- Prioritizes team goals over individual achievements and handles constructive feedback with professionalism.
- A willingness to master brand-specific software and a passion for leveraging technology (AI/Automation) to drive results.
- Four-year degree in Business, Operations, or a related technical field required.
Benefits
- Check out our benefits offerings here: Neighborly Benefits
- Equity and bonus opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational consistencyscalabilitydigital transformationdata analysisKPI developmentcurriculum designtraining program developmentautomation workflowsAI implementationfield execution
Soft skills
leadershipmentoringinfluencingcommunicationpresentation skillsresilienceteam collaborationprofessionalismactive learningconstructive feedback