Neighborly Software

Account Executive

• Own the relationship, commercial outcome, and strategic direction for 8–10 enterprise client accounts
• Build and maintain executive-level relationships with agency directors, commissioners, executive directors, mayors, county executives, and other senior stakeholders
• Advise clients on program design, regulatory navigation, and operational best practices
• Serve as the executive escalation point for client concerns and strategic decisions
• Own account-level profitability and address delivery-cost and contract-value issues
• Lead post-sale pricing conversations, including rate increases, scope adjustments, and expansion pricing
• Own contract renewals and expansion opportunities with the Enterprise Sales Pod
• Drive retention, expansion, and account profitability
• Partner with Client Operations on program management and engagement delivery
• Coordinate implementation pod resources during active build phases and complex change requests
• Align client expectations, delivery capability, and commercial commitments
• Lead major program milestones, executive business reviews, and steering committee engagements
• Support new-logo pursuits, proposal and contracting phases, strategic RFPs, competitive positioning, and pre-sale pricing
• Transition pursuit-stage relationships into long-term account ownership
• Represent client priorities in Product and Engineering roadmap discussions
• Partner with leadership on cross-client insights, market dynamics, and program trends
• Build and maintain client reference relationships supporting new business pursuits

Client Executive