Client Executive

Neighborly Software

Client Executive owning strategic relationships, profitability, renewals, and expansion for government-program clients. Advising agencies using Neighborly Software’s grants and public-sector technology platform.

Posted 8/7/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing enterprise client accounts within government technology and complex regulated industries, with a strong focus on account profitability, strategic relationship building, and navigating multi-stakeholder environments. Proven ability to lead contract negotiations, pricing strategies, and program implementation while maintaining executive-level credibility.

Highest-signal resume keywords

Government Technology ExpertiseAccount-Level Revenue AccountabilityComplex Contract NegotiationsExecutive PresenceClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Grants ManagementProgram DesignRegulatory NavigationPricing StrategyContract RenewalsProgram ManagementProposal DevelopmentRFP ManagementAccount ProfitabilityStakeholder Engagement

Soft Skills

CollaborationService OrientationComfort with AmbiguityExecutive CommunicationRelationship Building

Industry Keywords

US Treasury ProgramsCDBG-DRHUD Housing ProgramsDOE Rebate ProgramsHCVFEMA RecoveryState Energy ProgramsAffordable HousingGovernment ProgramsComplex Regulated Industries

About the role

Key responsibilities & impact

Own the relationship, commercial outcome, and strategic direction for 8–10 enterprise client accounts
Build and maintain executive-level relationships with agency directors, commissioners, executive directors, mayors, county executives, and other senior stakeholders
Advise clients on program design, regulatory navigation, and operational best practices
Serve as the executive escalation point for client concerns and strategic decisions
Own account-level profitability and address delivery-cost and contract-value issues
Lead post-sale pricing conversations, including rate increases, scope adjustments, and expansion pricing
Own contract renewals and expansion opportunities with the Enterprise Sales Pod
Drive retention, expansion, and account profitability
Partner with Client Operations on program management and engagement delivery
Coordinate implementation pod resources during active build phases and complex change requests
Align client expectations, delivery capability, and commercial commitments
Lead major program milestones, executive business reviews, and steering committee engagements
Support new-logo pursuits, proposal and contracting phases, strategic RFPs, competitive positioning, and pre-sale pricing
Transition pursuit-stage relationships into long-term account ownership
Represent client priorities in Product and Engineering roadmap discussions
Partner with leadership on cross-client insights, market dynamics, and program trends
Build and maintain client reference relationships supporting new business pursuits

Requirements

What you’ll need

10+ years of experience in government technology, grants management, federally funded programs, affordable housing, or related complex regulated industries
Deep domain expertise in one or more of: US Treasury programs, CDBG-DR, HUD housing and community development programs, DOE rebate programs, HCV, affordable housing, FEMA recovery, state energy programs, or similar
Significant experience with state and local government clients in a senior client-facing capacity, as a vendor, consultant, services partner, or senior government employee
Strong commercial acumen, including account-level revenue accountability, pricing conversations, and complex contract negotiations
Ability to navigate multi-stakeholder and politically complex client environments
Executive presence and credibility with senior clients
Strong collaboration with Client Operations, Implementation, Support, and Product teams
Comfort with ambiguity and change in government programs
Genuine service orientation
Fluency in technology and government-program business processes
Comfortable with regular domestic travel of approximately 25–40%

Benefits

Comp & perks

Medical, Dental, Vision plan options
Company-Paid Short-Term Disability and Life Insurance
Generous employer 401K match with immediate vesting
5 weeks of PTO
9 paid holidays
3 days of volunteer time off each year
Equal Opportunity Employer committed to an inclusive environment