NEFCO

Accounts Receivable

• Responsible for tracking and resolving outstanding payment issues and reporting on monthly collections in a timely manner.
• Providing customer service regarding collection issues, processing customer refunds, review and process account adjustments, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining accounts - Customer calls, account adjustments, small balance write off, customer deductions, customer reconciliations and processing credit memos.
• Interact with Cash Application team, Sales Tax Dept, Customer Service and other internals departments as necessary to effectively reconcile accounts as required.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Maintain open communication & follow up effectively with sales department regarding customer accounts on a timely basis.
• Manage customers in the credit hold queue.
• Maintain customer credit files.
• Respond to requests for credit references.
• Recommend changes in the credit policy to senior management.
• Monitor the credit worthiness of accounts and review w/ management as required.
• Perform other assigned tasks and ad hoc duties necessary to support the Accounts Receivable Department.
• Engage in daily huddles, as well as weekly and monthly meetings to discuss & resolve A/R related issues.
• Participate in AR related Projects i.e Avalara & Bill Trust.
• Meet defined department goals and activity metrics.
• Review direct reports’ timecards, ensuring employees’ time is accurately recorded and complete.
• Approve employee timecards at the end of each period, prior to supervisor deadline.
• Work with employees to resolve errors (missing punches, adjustments, etc.).
• Review and approve PTO requests.

Accounts Receivable Credit and Collections Specialist

Director

• Lead site selection, market analysis, and due diligence for all new NEFCO locations nationally.
• Build and manage broker relationships in target markets; issue and evaluate RFPs for new facilities.
• Negotiate letters of intent (LOI), lease terms, tenant improvement allowances, and landlord concessions.
• Partner with Sales, Operations, Finance, and Legal to align site selection with go-live timelines and build-out requirements.
• Own deal execution from initial tour through lease execution and handoff to Facilities and Orangefield Project Management team.
• Manage a national lease renewal calendar, initiating engagement with landlords well in advance of expiration.
• Evaluate each renewal against market comps, operational performance, and strategic footprint priorities.
• Negotiate favorable renewal terms including rent adjustments, extension options, and capital contributions.
• Identify underperforming or misaligned locations for consolidation, relocation, or exit.
• Maintain and update a real-time portfolio tracker with status, key dates, and decision owners.
• Partner with executive leadership to develop a multi-year real estate roadmap aligned with NEFCO’s growth strategy.
• Analyze geographic coverage gaps, customer density data, and competitor positioning to prioritize new markets.
• Model financial scenarios for new locations, including rent, capex, and payback analysis.
• Present strategic recommendations and deal summaries to the Executive Team.
• Coordinate with Legal on lease review, abstract management, and landlord dispute resolution.
• Collaborate with Finance on budgeting, lease accounting (ASC 842), and capital planning.
• Manage external brokers, attorneys, architects, and project managers engaged in real estate transactions; NEFCO has a national MSA with a 3rd party real estate team.
• Ensure compliance with lease obligations including notice requirements, audit rights, and co-tenancy provisions.
• Build scalable processes and tools to support portfolio growth across a distributed national footprint.

Accounts Receivable Credit and Collections Specialist

Director of Real Estate