Nedap

Technical Support Engineer

Nedap

full-time

Posted on:

Location Type: Hybrid

Location: Burlington • Massachusetts • United States

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Tech Stack

Cloud

About the role

  • Serve as the primary second-line iD Cloud support engineer for the US region
  • Act as the regional technical escalation point, embedded within a distributed global team across time zones
  • Take ownership of complex technical escalations and ensure timely resolution
  • Collaborate closely with colleagues in the Netherlands
  • Install, configure, and test iD Cloud mobile applications and RFID hardware
  • Troubleshoot API integrations, connectivity issues, and cloud-based deployment environments
  • Develop and maintain technical documentation, FAQs, and troubleshooting guides

Requirements

  • 3–6 years of experience in technical support, preferably within a SaaS or enterprise technology environment
  • Customer facing endeavor
  • Strong understanding of networking fundamentals (HTTP/HTTPS, APIs, mobile connectivity)
  • Experience working with APIs and integration troubleshooting is a plus
  • Valid U.S. driver’s license and eligibility for U.S. employment
  • Flexible availability: this role requires participation in an on-call rotation, including occasional evenings, weekends, and holidays
Benefits
  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Life, LTD, and STD insurance coverages
  • Flexible work hours and remote options
  • Paid time off (PTO) and parental leave
  • A professional environment that supports personal and professional growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportAPI integrationscloud-based deploymentnetworking fundamentalsmobile applicationsRFID hardwaretroubleshootingconfigurationinstallationdocumentation
Soft Skills
customer facingcollaborationownershipproblem solvingcommunicationflexibilityteamworkescalation managementtime managementadaptability
Certifications
valid U.S. driver’s license