Junior Customer Support Agent
Ludicrum
Customer Services Specialist – Operations
Nebius Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇺 Anywhere in Europe
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Handle important customer requests in areas impacting business processes
- Manage ticket intake, categorization, analysis, and resolution via Jira
- Log and document GDPR requests, coordinate for timely completion
- Verify invoices, clarify charges, assist with payments and refunds
- Support financial operations and ensure compliance with processes
- Resolve basic technical customer inquiries and escalate when necessary
- Ensure accuracy and compliance with SLAs, checklists, and policies
- Route requests correctly with complete and accurate information
Requirements
- Previous experience in customer support / L1 technical support or a similar role
- Hands-on experience with ticketing systems (e.g., Jira)
- Strong ability to follow processes and ensure compliance
- High attention to detail and accuracy when handling data
- Strong communication skills and customer-oriented mindset
- Experience handling GDPR requests or knowledge of data protection regulations (added bonus)
- Understanding of financial operations in SaaS / IT environments (added bonus)
- Background in billing (invoices, refunds, credit notes) (added bonus)
Benefits
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth within Nebius.
- Hybrid working arrangements.
- A dynamic and collaborative work environment that values initiative and innovation.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportL1 technical supportticketing systemsGDPR requestsfinancial operationsbillinginvoicesrefundsdata protection regulationsSaaS
Soft skills
attention to detailaccuracycommunication skillscustomer-oriented mindsetprocess adherenceproblem-solvingorganizational skillscollaborationescalation managementtime management