Ludicrum

Junior Customer Support Agent

Ludicrum

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇪🇺 Anywhere in Europe

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Job Level

Junior

About the role

  • Respond to customer inquiries via chat and email, assisting players with promotions, bonuses, and payment issues.
  • Troubleshoot and escalate live casino, slots, and sportsbook issues; handle customer disputes and report suspicious activity.
  • Provide accurate and efficient resolutions to customer concerns and maintain detailed records of customer interactions.
  • Stay updated on new procedures, games, and promotions; attend training sessions and team meetings.
  • Coordinate with other departments to resolve player issues and contribute feedback to improve customer experience.
  • Work within a team of Junior Agents, Senior Agents, and Shift Leaders across rotating shifts; manage chat limits and pursue professional development.

Requirements

  • Fluency in English (verbal and written) — mandatory.
  • Proficiency in Tagalog or Filipino — ideal.
  • High school diploma or equivalent.
  • At least 1 year of experience in customer service or a related field (e.g., sales).
  • Proficiency with customer service software and tools (Slack, Discord, Intercom, LiveChat, Deputy, etc.).
  • Familiarity with CRM/ticketing systems and chat management.
  • Genuine interest in iGaming; previous industry experience beneficial.
  • Ability to work rotating shifts (morning, mid, afternoon) including weekends.
  • Excellent communication, problem-solving, empathy, attention to detail, adaptability, teamwork, and time-management skills.
Benefits
  • Flexible and Remote Working: Work from anywhere within Europe.
  • Equipment provided: laptop, headphones, and mouse.
  • Career Growth: training and advancement opportunities with potential promotion to Senior Agent within 6 months based on performance.
  • Performance Recognition: raises and career progression based on quarterly performance reviews.
  • Health and Fitness Benefits: fitness reimbursements from day one; health budget after one year of employment.
  • Self Development Budget: funding for online courses and professional learning opportunities.
  • Extra Paid Annual Leave: 22 days vacation, plus 1 additional day per year up to 26 days.
  • Special Birthday Perk: birthday off after one year of employment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceproblem-solvingattention to detailadaptabilitytime-management
Soft skills
communicationempathyteamwork
Certifications
high school diploma