Senior Hardware Support Engineer
Nebius Group
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $125,000 - $180,000 per year
Job Level
About the role
- Leading root cause analysis for complex hardware and firmware failures across production fleets
- Aggregating recurring problems and error patterns to identify systemic reliability issues
- Acting as the senior escalation point for hardware-related incidents impacting availability or performance
- Coordinating with vendors to drive timely diagnostics, RMAs, firmware fixes, and corrective actions
- Partnering with internal engineering teams to validate fixes and prevent recurrence
- Performing hardware and firmware validation before fleet-wide rollout
- Driving structured incident investigations using established IT problem management methodologies
- Supporting on-site teams with technical coordination during critical hardware events
- Improving hardware observability, failure tracking, and reporting processes
- Contributing to long-term hardware reliability strategy and fleet-wide stability improvements
Requirements
- Strong hands-on expertise with server hardware in data center or large-scale production environments
- Proven experience performing root cause analysis of hardware and firmware failures
- Deep understanding of server components (CPU, memory, storage, networking, power, BMC) and failure modes
- Experience working directly with hardware vendors and engineering teams to resolve production issues
- Structured problem-solving skills using formal IT or incident management methodologies
- Strong analytical capabilities and ability to interpret logs, telemetry, and error patterns
- Experience coordinating technical activities with on-site operations teams
- Ability to manage multiple concurrent investigations with production impact
- Clear written and verbal communication skills in cross-functional environments
Benefits
- Comprehensive medical, dental, and vision coverage
- 401(k) plan with company contribution
- Flexible paid time off
- Paid parental leave
- Professional development support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
root cause analysishardware validationfirmware validationserver hardwaredata center environmentsfailure trackingincident management methodologiesanalytical capabilitiestelemetry interpretationerror pattern analysis
Soft Skills
structured problem-solvingclear communicationtechnical coordinationcross-functional collaborationability to manage multiple investigationsanalytical thinkingteam partnershipvendor coordinationincident escalationprocess improvement