NDC Personnel and Contractors

Call Center Representative

• **Main Purpose of the Job:**
• MWEB (Pty) Ltd currently has vacancies for Sales Call Centre Agent on Commission only (FTC) who, reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Inbound and Outbound Sales Call Centre and up-selling existing customers to a variety of MWEB (Pty) Ltd core products.
• **Job Output:**
• Present, promote and sell products/services
• Perform cost--benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback
• **Skills and Competencies:**
• Ability to work with limited supervision
• Attention to detail
• Self-motivated
• Patience, persistence, and a positive attitude
• Team player • Ability to work in a fast paced and pressurized environment.
• Strong sales ability, objection handling, need creation
• High degree of self-management, responsibility, and accountability.
• Deadline & Target Driven
• Time Management Skills
• Pipelining Reports

Sales Call Centre Agent – Commission Only