NDC Personnel and Contractors

Customer Support

• Responsible for customer interactions that result in resolved technical, billing and account queries.
• Identify and understand customer needs.
• Provide solutions to technical and account management queries.
• Resolved customers’ queries, and complaints and manage objections effectively to increase customer satisfaction.
• Deliver exceptional service to customers in all interactions.
• Diligently execute escalations beyond 1st line support.
• Record accurate summaries of customer interactions in the company business system.
• Utilise all available tools and resources to resolve customer queries completely.

Customer Service Representative – Billing, Technical