NCR Atleos

Business Operations Supervisor

NCR Atleos

full-time

Posted on:

Location Type: Hybrid

Location: Frisco • Texas • United States

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About the role

  • Oversee the Dispute function
  • Ensure timely and efficient handling of processes/emails by employees
  • Provide training and mentoring
  • Review and handle incoming chargebacks and outgoing re-presentments
  • Assist team members with projects and support internal and external business partners

Requirements

  • Oversee the entire Dispute function and ensure processes/emails are handled timely and efficiently
  • Provide training, support, mentoring, performance evaluation and follow-up for team members
  • Prepare and communicate annual performance evaluations
  • Research and process pre-arbitrations and pre-compliance cases
  • Research and handle complex dispute types such as Arbitration and Compliance Cases
  • Review Chip Liability Shift Chargebacks in accordance with network requirements
  • Provide training and support to Financial Institutions and Credit Unions on chargeback rules
  • Keep up to date on industry information, system changes, network rules and compliance issues
  • Respond to requests and maintain open communications between team, account managers and external customers
Benefits
  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Vision Insurance
  • Short/Long Term Disability
  • Paid Vacation
  • 401k
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
chargebackspre-arbitrationscompliance casesperformance evaluationdispute resolutionChip Liability Shift Chargebacksnetwork requirements
Soft Skills
trainingmentoringcommunicationsupportteam collaboration