NCR Atleos

Account Support Manager

NCR Atleos

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

ITSMPMP

About the role

  • Maintain strong client relationships through structured meeting cadences.
  • Review service performance, metrics, billing, change management, and operational updates.
  • Train and support customers on workorder creation, escalation, updates, and invoice access.
  • Manage account setup, credentials, and portal access issues.
  • Ensure data accuracy across NCR Atleos systems.
  • Monitor SLA results, manage aged workorders, and track client‑specific KPIs.
  • Maintain accurate asset coverage and contract entitlements.
  • Identify recurring hardware failures and partner with Field Services on corrective actions.
  • Reduce unnecessary dispatches through remote resolution and CIT opportunities.
  • Provide field engineers with guidance on environmental issues, site prep, access, and account-specific procedures.
  • Assist with billing disputes, concessions, and SLA penalty reconciliation.
  • Monitor usage, address over/under reporting, and recommend adjustments.
  • Ensure parts availability and quality through proactive engagement with Logistics.

Requirements

  • Bachelor’s degree in Business Administration, Information Technology, Operations Management, or a related field OR Equivalent combination of education and relevant professional experience
  • Coursework or certifications in: Project Management (e.g., CAPM or PMP preferred)
  • IT Service Management (e.g., ITIL Foundation)
  • Data Analytics or Reporting Tools (Excel, Power BI, etc.)
  • Customer Success or Client Relationship Management
Benefits
  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Vision Insurance
  • Short/Long Term Disability
  • Paid Vacation
  • 401k
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data accuracychange managementworkorder creationbilling dispute resolutionKPI trackingasset coverage managementcontract entitlement managementremote resolutionenvironmental issue guidanceusage monitoring
Soft Skills
client relationship managementtraining and supportcommunicationproblem-solvingcollaborationorganizational skillsattention to detailanalytical thinkingproactive engagementguidance
Certifications
Bachelor’s degreeProject Management (CAPM or PMP)IT Service Management (ITIL Foundation)