Associate Support Engineer

nCino, Inc.

full-time

Posted on: 4/10/2026

Location Type: Remote

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About the role

Maintain regular, clear communication with customers across multiple channels (email, chat, phone, Zoom etc.).
Become an expert in the nCino KYC Africa system, demonstrating advanced knowledge to address customer needs effectively.
Perform ongoing configuration on the nCino KYC Africa system to adjust the application for customer needs.
Educate customers on new product features and functionalities, enhancing their experience with the system.
Resolve product-related issues and concerns swiftly and efficiently.
Proactively identify and address process gaps to improve customer satisfaction.
Approach all tasks with dedication and a positive, energetic attitude.
Collaborate across departments to solve customer issues when necessary.

Bachelor’s Degree in a relevant field or equivalent experience.
2+ years of experience in customer service, account management, or a similar role.
Strong commitment to customer service and satisfaction, with a focus on delivering quality technical support.
Exceptional problem-solving, decision-making, and interpersonal skills.
Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
Basic Excel proficiency.
High energy and a positive attitude, with the ability to manage multiple priorities and think creatively.
Strong attention to detail, time management skills, and a driven, humbly confident attitude.
Previous experience with Zendesk or similar customer service systems.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceaccount managementtechnical supportproblem-solvingdecision-makingExcel proficiency

Soft Skills

communication skillsinterpersonal skillsattention to detailtime managementpositive attitudededicationcreativity

Certifications

Bachelor’s Degree