nCino, Inc.

Account Manager

nCino, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: South Africa

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About the role

  • Manage client renewals for up to 100 clients.
  • Proactively identify and execute on opportunities to sell new and complementary services, as well as opportunities to upsell existing services.
  • Ensuring product adoption.
  • Facilitate change management and product enhancements.
  • Establish and maintain a professional relationship with clients.
  • Conduct meetings and presentations at a C-suite level.
  • Coordinate with various teams so that the customer’s expectations are met.
  • Continued assessments of client needs and business objectives.
  • Help develop initiatives to increase customer satisfaction and retention.
  • Assist all teams to meet financial targets and growth objectives.
  • Engage with customers in a way that thoughtfully changes their perception of what is possible, from both a business and strategic perspective.
  • Educate customers on relevant functionality and content resulting in increased usage and product adoption.
  • Assist customers in resolving any product issues or concerns.
  • Perform issue identification, communication, and resolution for moderately complex issues.
  • Bring innovative approach to client onboarding within the prescribed time frames.
  • At a time prioritize for the best customer experience and while also staying keenly aware of how to drive retention across the entire customer base.
  • Communicate effectively and efficiently via phone, email and in-person meetings.

Requirements

  • Bachelor’s degree and 4+ years of relevant experience or a combination of experience, education and superior performance.
  • Experience with account portfolio planning and prioritization a must.
  • Ability to serve as credible and effective advisor/coach, especially around change management (cultural, technical and business).
  • Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict.
  • Proven effectiveness at leading and facilitating meetings and workshops.
  • Ability to prioritize, multi-task and perform effectively under pressure.
  • Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation.
  • Working knowledge of the software development process and of software design methodologies (coding experience is not required, but may be useful).
  • Ability to analyze significant problems and provide evaluation and recommendations.
  • Exercises breadth of judgments in order to reach goals.
  • May coach/mentor/lead others under minimal direction.
Benefits
  • Competitive package with benefits designed to support your health, your future, and your life outside of work.
  • Hybrid working model from our Rosebank office, with occasional travel to client sites
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account portfolio planningchange managementbusiness processesbusiness applicationsautomationsoftware development processsoftware design methodologiesproblem analysisevaluation and recommendations
Soft Skills
communication skillsinterpersonal skillsconflict mediationmeeting facilitationprioritizationmulti-taskingperformance under pressurecoachingmentoringleadership
Certifications
Bachelor's degree