Achieve and maintain both individual and departmental productivity, quality and service standards
Handle internal and external customer interactions, and resolve customer queries, requests and complaints when required
Process customer orders, service plans and business data in an accurate and timely fashion
Actively contribute to a positive and supportive team culture
Deliver timely, relevant and accurate data to key stakeholders when requested
Work closely with other functions as appropriate to build positive and rewarding relationships
Take responsibility and seek opportunities for personal development

Requirements

Self‑motivated and enthusiastic
Flexible and adaptable to changing business needs
Strong teamwork and collaboration skills
Effective communication skills (written and verbal)
Strong organisational and time‑management abilities; ability to manage varying workloads, pressure, and deadlines
Customer‑focused with good listening skills
Problem‑solving ability and action‑oriented approach
Comfortable interacting with senior management
Experience working in a fast‑paced customer service and/or administration environment (essential)
Excellent written and verbal communication (essential)
IT literacy with strong Microsoft Office knowledge
Fluency in English (essential)
Experience using Oracle and/or SAP systems

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceadministrationproblem-solvingtime managementdata processingIT literacyMicrosoft OfficeOracleSAP

Soft Skills

self-motivatedenthusiasticflexibleadaptableteamworkcollaborationeffective communicationorganisational skillscustomer-focusedlistening skills