NCC

Medicare Agent – Agency Onboarding Specialist, Customer Success & Implementation

NCC

full-time

Posted on:

Location Type: Hybrid

Location: Knoxville • Florida • Kansas • United States

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Salary

💰 $25 per hour

Job Level

Junior

About the role

  • Support independent Medicare agents and agencies through the onboarding process, including carrier contracting, certifications, and required steps before they begin selling.
  • Serve as the primary point of contact during onboarding, answering questions, setting expectations, and ensuring agents feel confident throughout the process.
  • Work closely with recruiting, contracting, marketing, training, commissions, and sales support teams to ensure a seamless onboarding experience.
  • Document onboarding progress, communications, and milestones in CRM systems to ensure visibility and coordination across the organization.
  • Help agents understand training resources, marketing opportunities, and strategies to launch and grow their businesses.

Requirements

  • Bachelor’s degree or equivalent experience
  • Experience in onboarding, implementation, customer success, account management, or client support
  • Experience working with CRM systems
  • Strong technology proficiency, including Microsoft Office
  • Excellent written and verbal communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Comfortable spending significant time communicating by phone
Benefits
  • Comprehensive benefits package including medical, dental, vision, and telehealth
  • 401(k) with 100% match up to 5% with immediate vesting
  • Student loan paydown assistance program
  • Paid parental leave
  • Paid compassionate leave (pregnancy loss/miscarriage)
  • Paid caregiver leave
  • Company-paid disability coverage
  • Three weeks PTO
  • Generously paid company holidays
  • "Twixmas" — paid closure between Christmas and New Year’s Day after our busiest season
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
onboardingimplementationcustomer successaccount managementclient supportCRM systemsMicrosoft Office
Soft Skills
written communicationverbal communicationtime managementmulti-taskinginterpersonal skills
Certifications
Bachelor’s degree