NC Psychiatric Association

Healthcare Customer Service Representative

NC Psychiatric Association

full-time

Posted on:

Location Type: Remote

Location: New Jersey • United States

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Salary

💰 $24 - $27 per hour

About the role

  • Be the first point of contact for patients needing home healthcare services
  • Handle approx. 60-65 incoming calls per day from providers, referral sources and patients
  • Collect clinical and demographic information and enter it into the Advanced Psychiatry Associates portal
  • Work in a remote high-volume call center environment
  • Demonstrate excellent empathy and patience to deal with difficult callers or complex requests
  • Comply with all company policies, including HIPAA/PHI
  • Strive to meet/exceed individual performance goals in the areas of Call Quality, Attendance, Adherence, and other Contact Center objectives

Requirements

  • High School Diploma or GED
  • Minimum 2 years Customer Service experience in a call center environment
  • Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
  • Ability to navigate dual monitors and multiple applications
  • Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
  • Basic PC & Search Engine abilities (for example: use the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
  • Internet Requirements: Speeds: 2mb/10mb upload and 10mb/25mb download or higher High-speed Internet: Fiber or Cable connection required DSL, Satellite, Wireless and Hotspot are prohibited due to poor connections While working, required to hardwire with an ethernet cable
Benefits
  • Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
  • Generous PTO
  • 401K Savings Plan
  • Paid Parental Leave
  • Walgreens Discount - receive up to 25% off eligible items
  • Advancement Opportunities
  • Professional skills training
  • Tuition reimbursement
  • Great culture with a sense of community
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicedata entrymedical terminologykeyboard skillscall qualityattendanceadherencedual monitor navigationPC skillssearch engine navigation
Soft Skills
empathypatiencecommunicationproblem-solvingactive listening
Certifications
High School DiplomaGED