NC Psychiatric Association

Customer Support

• Be the first point of contact for patients needing home healthcare services
• Handle approx. 60-65 incoming calls per day from providers, referral sources and patients
• Collect clinical and demographic information and enter it into the Advanced Psychiatry Associates portal
• Work in a remote high-volume call center environment
• Demonstrate excellent empathy and patience to deal with difficult callers or complex requests
• Comply with all company policies, including HIPAA/PHI
• Strive to meet/exceed individual performance goals in the areas of Call Quality, Attendance, Adherence, and other Contact Center objectives

Healthcare Customer Service Representative