NBDC - No Bad Days Club

Customer Success Manager

• You are the primary point of contact for our B2B retailers and strategically develop existing partnerships.
• You analyze ordering behavior and maintain proactive contact with our B2B partners.
• You maintain our CRM meticulously, document relevant information transparently, and work closely with Sales, Marketing, and Operations to continuously improve processes around retailer communication and support.
• At the same time, you handle all D2C customer inquiries (orders, shipping, returns) conscientiously and with a solution-oriented approach.
• You also support the team in day-to-day operations, e.g., with administrative tasks, order processing, and internal coordination.

Working Student (Customer Success & Care)