Analyst 2, Forecasting & Analysis
NBCUniversal
full-time
Posted on:
Location Type: Remote
Location: California • Colorado • United States
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Salary
💰 $39,478 - $92,526 per year
About the role
- Creating accurate forecasts to manage contact center volumes and service quality
- Analyzing service performance, agent occupancy, and call arrival patterns
- Compiling and analyzing call center performance reports on a daily, weekly, and monthly basis
Requirements
- Bachelor's Degree
- 2-5 Years of Relevant Work Experience
- Call Center Expertise
- Group Problem Solving Skills
- Process Improvements
Benefits
- Best-in-class Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Group Problem Solving Skills