NBCUniversal

Tier 2 NOC Engineer – Nightshift

NBCUniversal

full-time

Posted on:

Location Type: Hybrid

Location: Pasig City • Philippines

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Job Level

SeniorLead

Tech Stack

Firewalls

About the role

  • Troubleshoot escalated issues with external customers and network/telecom providers.
  • Provide excellent customer service when working with customers either internal or external.
  • Manage escalations effectively.
  • Ability to work with internal and external customers including vendors and partners to drive issues to resolution.
  • Able to utilize existing tools and platforms to proactively identify and resolve problems with systems, applications, and networks.
  • Configure routers, firewalls, switches, AP’s and NIDs using standard and non-standard templates
  • Perform circuit, router, switch, AP and firewall managed service requests for new and existing customers
  • Perform maintenance and grooms of MPLS, VPN and SDWAN Underlay Transports.
  • Investigate and complete reason for outage (RFO) reports on all network outages
  • Ability to document all pertinent information within the trouble ticket system related to troubleshooting and updates provided.
  • Provides good written and verbal communication with internal and external customers based on requests, troubleshooting and updates.
  • Analyze, recommend, and implement troubleshooting steps to resolve network issues or network performance, including providing hands on support to Tier 1 in addressing complex network troubleshooting.
  • Assist in technical training and technical ticket review/post mortem analysis.
  • Accept call overflows for frontline NOC support team during major outages.

Requirements

  • Bachelor's Degree in computer science or related field.
  • Minimum seven (7) years’ experience working in LAN/WAN implementation or support role (Implementation/troubleshooting responsibilities include routers, switches, firewalls and NIDs), preferably from a service provider company.
  • Very strong hands-on experience with Alcatel (Nokia) ESP, Cisco routers and switches, Fortinet firewalls, Overture and Adva NIDs
  • Extensive experience in configuring, implementing, and maintaining a high availability network environment.
  • CCNP/CCSP level equivalent experience is a must.
  • Understanding/Knowledge of CCNP/JNCIP Level or equivalent experience, NSE4-NSE7 certifications or equivalent experience NRS1.
Benefits
  • array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingnetwork performance analysisLAN/WAN implementationrouter configurationswitch configurationfirewall configurationMPLS maintenanceVPN maintenanceSDWAN maintenanceRFO report completion
Soft Skills
customer serviceescalation managementcommunicationproblem-solvingtechnical trainingteam collaborationdocumentationanalytical thinkinghands-on supportadaptability
Certifications
Bachelor's Degree in computer scienceCCNPCCSPJNCIPNSE4NSE5NSE6NSE7NRS1equivalent experience