NBCUniversal

Sales Support Analyst, Operations

NBCUniversal

full-time

Posted on:

Location Type: Hybrid

Location: Pasig City • Philippines

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Job Level

Junior

About the role

  • Responsible for providing analytical support for the Product Sales Support Manager
  • Assists with recommendations that will maximize revenue and meet clients' needs
  • Provides analytical and statistical support and prepares analysis of sales forecasts, sales reports and analysis of variances versus budget forecast
  • Responsible for learning product portfolio, managing and overseeing Network, SDWAN, ethernet, and advanced voice services and/or all associated medium-to-enterprise business product offers and building complex quote build and configurations for Comcast Business Global
  • Provides first-line customer support regarding the information contained in each order, communicates with internal departments to ensure order accuracy
  • Acts as a liaison between Sales Agents and the Contract Admin, Project Management, and Access Pricing Departments
  • Responsible for assisting the Sales teams with circuit requests, address upload entries, account review, and set-up, and working directly with support departments to resolve Sales Agent inquiries
  • Records and reports escalation and account correction information from all sources, including, but not limited to, phone calls, email, Teams and Salesforce
  • Evaluates sell-out levels and makes proactive recommendations to maximize revenue from available inventory in a manner that serves clients' needs
  • Conducts an analysis of inventory, rate and sales practices to develop sales product efficiencies
  • Collaborates with cross-functional departments to develop, evaluate and recommend technical and systematic procedures that make process-flow more efficient for the organization as a whole
  • Communicates and resolves workflow issues with the assistance of management
  • Assists in the workload and/or implementation of changes, if and where needed
  • Keeps abreast of sales strategies, trends, initiatives and best practices within the Company and competitive landscape
  • Regular, consistent and punctual attendance
  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
  • Other duties and responsibilities as assigned

Requirements

  • Must have at least 1 year of relevant customer service or Telco support experience
  • Excellent oral and written communication skills
  • Proficient in MS Office suite
  • Excellent organizational skills, keen on details, dependable, and collaborative
  • Familiarity with Salesforce and JIRA is a plus
  • Must be amenable to working on the night shift and on a hybrid working setup
Benefits
  • array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analytical supportstatistical analysissales forecastingquote buildinginventory analysissales product efficienciesprocess-flow optimizationcustomer serviceTelco support
Soft Skills
oral communicationwritten communicationorganizational skillsattention to detaildependabilitycollaborationproblem-solving