Commercial Bank AI Senior Product Owner
KeyBank
BigQueryCloudGoogle Cloud Platform
Program Manager, Level 3
NBCUniversal
full-time
Posted on:
Origin: • 🇺🇸 United States • Colorado, Pennsylvania
Visit company websiteSalary
💰 $80,370 - $126,296 per year
Job Level
Mid-LevelSenior
Tech Stack
BigQueryCloudCyber SecurityGoogle Cloud Platform
About the role
- Utilize solid program management skills and knowledge to lead medium-to-smaller and/or less complex Comcast Business programs.
- Support IVR across all Comcast Business segments including SMB, MM, Enterprise, CBG, Custom Solutions
- Participate in solutioning calls for new product launches
- Outline CARE impacts during Impact Analysis working jointly with the requestor
- Define requirements for IVR implementation
- Work with IVR Authoring team to implement IVR enhancements, and UAT team to test
- Ensure that solution meets the business needs
- Provide change management impacts to ensure proper communications to frontline, SLT and requesting teams
- Be an active part of the Net Promoter System - join huddles, make call backs and help elevate opportunities to do better for customers
- Be in office 4x per week in Philadelphia, PA or Denver, CO
- Drive results and growth
- Other duties and responsibilities as assigned
Requirements
- Must be US Citizen
- Previous experience working with enterprise level IVR, preferably Google CES / CCAIP
- Knowledge of natural language understanding (NLU) concepts and best practices
- Previous experience outlining business and technical requirements
- General knowledge of APIs and integration / technical requirements
- Experience using Visio or other tool for call flow documentation
- Plus for experience using the Google CES platform, including Google Cloud (GCP), google cloud logging, Big Query, Looker, DFCX
- Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
- 5-7 Years relevant experience
- Bachelor's Degree (preferred)
