Manager, Indirect Account Management
NBCUniversal
full-time
Posted on:
Location Type: Hybrid
Location: Alabama • Florida • United States
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About the role
- Responsible for developing and driving a world class business to business inside sales organization to achieve and exceed sales growth targets.
- Develop, communicate and drive the implementation of plans and strategies for increasing revenue, while meeting compliance regulations.
- Lead and develop a team that is responsible for supporting Comcast Business Services in efforts to upsell, cross sell and retain our existing Indirect Partner customer base.
- Provides subject matter guidance to employees as required.
- Create and implement processes and procedures to drive department efficiencies.
- Assists in development and meeting of departmental budget.
- Manage a team of Supervisors and/or Representatives that acquire new business customers for Comcast's Internet, Voice and Video service(s).
- Engage with Indirect Partner leadership to maximize revenue and develop strategies for account penetration.
- Develop, motivate and coach Representatives to ensure they meet and exceed sales quotas.
- Lead team by example in key areas: prospecting, time management, funnel management, forecasting, product knowledge and closing business.
- Ensure CRM software is accurate and up to date on daily basis.
- Educate leadership team and Representatives on Outbound Sales best practices and compliance.
- Oversee and monitor Agent interaction with customers to ensure sales, quality and compliance goals are met or exceeded.
- Manage on-going supervisor and agent training and development to achieve Department and Company success.
- Analyze team performance and trending to hit key performance Indicators and quota.
- Engage in active feedback sessions to coach and motivate the team to ensure continuous improvement of sales efforts and program productivity.
- Ensure timely communications to all sales employees regarding any changes to product, pricing, campaign updates through team meetings, email and one-on-one communications.
- Keep up-to-date on product knowledge, industry information and competitive landscape.
Requirements
- Bachelor's Degree
- Relevant Work Experience 7-10 Years
Benefits
- an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales growthrevenue increasebudget managementCRM softwaresales quotasperformance analysiscompliance regulationsprocess implementationaccount penetrationproduct knowledge
Soft skills
leadershipteam developmentcoachingcommunicationtime managementmotivationfeedbackprospectingfunnel managementcontinuous improvement
Certifications
Bachelor's Degree