NBCUniversal

Analyst 2, Real Time Operations

NBCUniversal

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $39,478 - $92,526 per year

About the role

  • Compiles and analyzes call center performance reports
  • Reviews and prepares analyses of billings and sales activities
  • Matches staffing to call workload patterns
  • Enforces schedule compliance and attendance

Requirements

  • Bachelor's Degree preferred (consideration for experience)
  • 2-5 years relevant work experience
  • Knowledge of call center performance metrics
  • Data analytics skills
  • Proficiency in Excel
  • Technical troubleshooting skills
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
  • Bonuses

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analyticscall center performance metricstechnical troubleshootingExcel
Certifications
Bachelor's Degree