Naya

Account Manager

• Take full ownership of the post-sale relationship for our global portfolio of B2B accounts (distributors and retailers, with a current core market in APAC and rapid expansion in EU and US).
• Drive continuous revenue growth through upselling, cross-selling, product launches, and deepening client relationships.
• Build structured account plans and regular business reviews to identify growth opportunities and risks.
• Own the operational workflow from the moment a purchase order is signed.
• Coordinate product launch timelines, shipping details, inventory statuses, and customs documentation with our Operations team.
• Proactively communicate updates to clients, ensuring they always know what to expect and when.
• Manage the day-to-day operations of our new Tiered Partner Program.
• Track and incentivize partner actions such as premium in-store placement, compliance with brand guidelines, and marketing activations.
• Reward partners with volume discounts, marketing funds, and improved margins based on performance.
• Act as first line of defense for shipping delays, tax/duty questions, and supply chain issues.
• Translate complex operational realities into clear, reassuring, solution-oriented updates for our retail and distributor partners.
• Monitor distributor and reseller sales channels for unauthorized, discounted, or off-brand activity.
• Firmly but respectfully enforce our brand and commercial guidelines, escalating where necessary.